Senior Engineer, Java Application / Production Support

Nagarro; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Nagarro is seeking a Java Support Engineer to join the Gurugram office. You will handle production support, analyze issues, and translate business use cases into technical solutions for developers. Strong SQL and database experience are essential, along with ITIL-style incident management and clear communication with clients.

The role requires flexibility for 24x7 rotational shifts and collaboration with cross‑functional teams in a dynamic, global workspace.

Qualifications

• 3+ years of total experience in Java support/production support.
• Experience with ITIL incident and problem/change management.
• Experience handling databases (SQL, Sybase, Oracle, MySQL).
• Experience in a 24x7 rotational shift in a Gurugram office.

Responsibilities

• Write and review quality code and support applications.
• Translate client use cases into technical design for developers.
• Support and maintain Java/J2EE applications in production.
• Manage incidents and collaborate with clients to resolve issues.
• Document architecture and design decisions for ongoing projects.

Skills

Java

Linux/Unix

Communication

Problem solving

ITIL

Tools

Java/J2EE

BMC Remedy

Jira Service Desk

SQL

Oracle

Sybase

Job description

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500 experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Total experience: 3+ years.
• Excellent knowledge and experience in Java Support Engineer role.
• Flexible to work in 24x7 rotational shifts from Gurugram office.
• Strong working experience with Java Support, Linux/Unix Commands, Application/Production Support, ITIL, Incident Management, Databases (SQL/Sybase/MySQL/Oracle).
• Excellent communication skills, experience dealing with business customers and translating technology into business terms.
• Strong and wide-reaching technical skills enabling deep analysis and fast issue resolution, ideally you would have:

1. Experienced with Unix / Linux systems
2. Support of applications running under Java/J2EE
3. Strong SQL ability and understanding of databases mainly Sybase, Oracle, Postgress, MSSQL
4. Supporting applications running in a cloud and on-prem environment
5. Understanding of basic networking and different file transfer methods (SFTP, MQ, API)

• A strong desire to learn and seek knowledge independently.
• Very strong problem definition & solving skills.
• A proactive and flexible approach to work.
• Thorough understanding of Incident, Problem and Change Management processes, experience in ITIL Service Operations or similar IT Operations framework.
• Experience in the use of BMC Remedy, Jira Service Desk or similar ticket handling system.

RESPONSIBILITIES:

• Writing and reviewing great quality code.
• Understanding the clients business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements.
• Mapping decisions with requirements and be able to translate the same to developers.
• Identifying different solutions and being able to narrow down the best option that meets the clients requirements.
• Defining guidelines and benchmarks for NFR considerations during project implementation.
• Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers.
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed.
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it.
• Understanding and relating technology integration scenarios and applying these learnings in projects.