R&D Engineer / Specialist –3F Design & Appearance Quality
[LG Soft India Private Limited]
[Noida, India]
About LGElectronics
Stepinto the innovative world of LG Electronics. As a global leader in technology,LG Electronics is dedicated to creating innovative solutions for a better life.Our brand promise, 'Life's Good', embodies our commitment to ensuring ahappier, better life for all.
Witha rich history spanning over six decades and a global presence of more than 100subsidiaries, we operate on a truly global scale. Since our establishment in1958, our dedication to enhancing lives worldwide through innovative productshas remained unwavering. Our business domains include Home Appliance & AirSolution, Home Entertainment, Vehicle Components Solutions, and BusinessSolutions.
Ourmanagement philosophy, \"Jeong-do Management,\" embodies our commitmentto high ethical standards and transparent operations. Grounded in theprinciples of 'Customer-Value Creation' and 'People-Oriented Management', thesevalues shape our corporate culture, fostering creativity, diversity, andintegrity. At LG, we believe in the power of collective wisdom, fostering acollaborative work environment.
Joinus and become a part of a company that is not just about creating solutions fora better life,because at LG,Life's Good.
About the Job
LGElectronics introduced 3F (Fit, Feel, Finish) in 2001 as its corecustomer-centric design philosophy — a principle so deeply embedded in thecompany's culture that a dedicated 3F organization now collaborates acrossproduct planning, design, development, quality control, and sales.
The HS 3F Technology Team , operating within theHS Applied Technology Lab focuses specifically on the manufacturing engineeringand quality assurance dimensions of 3F. Our mission is to ensure that the Fit,Feel, and Finish qualities that LG designs into the world's best home appliancesare reliably achieved, consistently replicated, and continuously improvedacross the entire global manufacturing footprint — from component-level qualityto finished-product excellence.
We are the technical bridge between design intent andproduction reality, validating that \"what the customer touches andsees\" meets LG's uncompromising standards at every production batch andevery assembly line.
Responsibilities
Fit — Dimensional Accuracy & Assembly Conformity
- Gap & Flush Analysis: Define and managedimensional tolerances for critical gaps between components and assemblies(e.g., door-to-body alignment, drawer stacking, control panel flushness);implement statistical process control (SPC) frameworks.
- Dimensional Metrology: Operate and manage CMM(Coordinate Measuring Machines), laser scanners, and optical measurementsystems; analyze GD&T (Geometric Dimensioning & Tolerancing) perASME Y14.5.
- Tolerance Stack-Up Analysis: Lead toleranceanalysis across the supply chain to identify root causes of fit deviationsand drive corrective actions in design and manufacturing.
- Process Capability Studies: Establish andmaintain Cp/Cpk metrics for critical-fit dimensions; elevate capabilityconcerns through the quality management system.
Feel — Tactile Performance & Operational Quality
- Surface Texture Standards: Define and managesurface roughness parameters (Ra, Rz) for touchpoints, control interfaces,handles, and movable components; validate through profilometry andcomparison methods.
- Ergonomic & Haptic Validation: Develop andexecute testing protocols for knob torque, button click force, sliderresistance, door-opening force, and other tactile user interfaces; createpass/fail criteria and limit diagrams.
- Wear & Durability of Touch Surfaces: Designaccelerated life tests for decorative and functional surfaces to evaluatescratch resistance, UV discoloration, and abrasion over time; correlatetest data to field failure modes.
- Operator Touchpoint Analysis: Evaluate the\"first touch\" quality of product assemblies — ensuring everycomponent that customers handle delivers the premium, resilient experienceLG demands compatibility.
Finish — Color, Material & Aesthetic Consistency
- Color Quality Management:Implementspectrophotometric color measurement (L*a*b* values, ΔE toleranceanalysis) across all product finishes; manage color matching betweeninjection-molded plastics, painted metals, coated glass, and printedsubstrates.
- Gloss & Shear Measurement:Establishgloss level standards (20°, 60°, 85° geometry) across product families;monitor batch-to-batch and line-to-line variation.
- Aesthetic Defect Classification:Developvisual inspection standards and defect classification matrices (cosmeticvs. structural defects) for all HS product categories; train inspectorteams on objective acceptance criteria.
- Material-Finish Compatibility:Evaluate newmaterials and surface treatments (powder coatings, anodizing, PVD,textured films, soft-touch lacquers) for finish quality and processcompatibility before program approval.
- Lighting & ViewingStandardization:Define standardized viewing conditions (light boxes— D65, TL84, F11) to ensure consistent visual judgment across all qualityinspection points, from factory floor to customer service centers
- Partner with theHS Design Labtotranslate design specifications into measurable manufacturing qualitytargets, including the development of custom 3F measurementinstrumentation when off-the-shelf tools are insufficientlg.com.
- Collaborate withManufacturingEngineeringon 3F control plans, PFMEA, and control plans; integrate3F checkpoints into daily production inspections (DPI, IPQC, FQC).
- SupportSupplier Quality Engineeringinestablishing 3F quality requirements at Tier-1 and Tier-2 suppliers;conduct 3F quality audits and supplier training programs globally.
- Work withAI/Smart Factory Teamstodevelop automated visual inspection (AOI) systems, machine learning-basedcosmetic defect detection, and real-time 3F quality dashboards.
- Contribute toNew Product Introduction(NPI)gates by authorizing 3F quality review documentation —including 3F capability reports, limit sample records, and visualassessment reports — required before program start.
- Drive3F quality KPIs(First Pass Yieldfor Fit, Visual Rework Rate for Finish, Tactile Customer Complaints Rate)and lead kaizen initiatives to reduce defect rates.
- Maintain and update the3F Quality StandardLibrary— centralized documentation of acceptable ranges for fittolerances, feel parameters, and finish attributes across all HS productlines.
- Monitor and incorporateindustrybenchmarking(luxury goods standards, automotive interior qualitynorms, consumer electronics benchmarks) to continuously raise LG's 3F bar.
Technical Requirements
- M.Tech(Mechanical Engineering, Materials Science and Engineering, IndustrialEngineering, Ergonomics, Manufacturing Engineering, Optical Engineering, or arelated field) ideally from reputed institutes (NITs / IITs).
- 3+years of relevant experience in quality engineering, dimensional metrology,surface quality, or manufacturing quality assurance in the consumer electronicsor home appliance industry
- TechnicalSkills — Fit- Proficiency with CMMs, laser trackers, 3D scanning, and vision-baseddimensional inspection systems; strong GD&T knowledge (ASME Y14.5);experience in tolerance stack-up analysis and SPC
- TechnicalSkills — Feel- Hands-onexperience with surface roughness measurement (contact/non-contactprofilometers), tribology testing, haptic quality assessment, and acceleratedenvironmental aging tests
- TechnicalSkills — Finish- Expertisein spectrophotometric color measurement, gloss measurement, and visualinspection systems; understanding of coating technologies, paint/colormatching, and material appearance characterization
- ASQCertified Quality Engineer (CQE) or Six Sigma Green Belt/Black Belt preferred
- Fluentin Business-level English; Korean language skills are a plus
CoreCompetencies and Working Attitude
- Quantitative Precision: Comfortable working across multiple measurement modalities —from micrometer-level dimensional data to ΔE color difference values andRa roughness numbers.
- Customer-Centric Mindset : Understands that 3F is not just a checklist but a promise tothe customer — every scratch, gap, and sticky button directly shapes theirperception of the brand.
- Communication & Influence: Skill in translating complex measurement data into clear,actionable quality decisions for engineers, operators, and managers acrossdiverse functions.
- Attention to Detail: Possesses the same obsessive eye for quality that LG demandsof its products — noticing what others miss.
- Global Perspective: Comfortable working across time zones with teams in Asia,North America, and Europe; culturally intelligent in a diverseenvironment.