Senior Engineer

PepsiCo Inc.; Hyderabad; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

PepsiCo’s Sustain & Operations team within the Digital Products and Application (DPA) organization delivers and sustains digital products across core priorities to accelerate PepsiCo’s digital transformation, with a Europe market focus on sustain engineering.

The Senior Sustain Analyst/Engineer will diagnose, triage, resolve incidents, work with product owners on runbooks, monitoring, and SLAs, and participate in on-call rotations to ensure reliable end-user experiences across Supply Chain and

Qualifications

• Deep business process knowledge in IBP, o9 or SAP and supply chain domains.
• ITSM and ServiceNow proficiency.
• Incident, Problem, Change, and Release management experience.
• Monitoring, alerting, automation, and governance experience.
• Cross-system troubleshooting and root-cause analysis skills.
• Vendor management and stakeholder coordination experience.
• Strong written and verbal communication.
• Escalation management and risk assessment abilities.
• Continuous improvement mindset and leadership presence.

Responsibilities

• Handles a variety of technical procedures, diagnoses, triages, and resolves incidents where possible.
• Participates in configuring/runbooks, monitoring dashboards, SLAs, and customer notifications with product owners.
• Performs advanced troubleshooting and escalates to resolve root causes.
• Enhances product functionality and automation, improves logging/monitoring for rapid error detection.
• Provides code reviews and shares troubleshooting knowledge; participates in on-call rotation.

Skills

Business process knowledge

ITSM

ServiceNow

Incident management

Problem management

Change management

Release management

Monitoring

Automation

Root-cause analysis

Vendor management

Stakeholder coordination

Communication

Escalation management

Continuous improvement

Leadership presence

Tools

O9 Solutions

SAP

Job description

Overview

PepsiCo’s Sustain & Operations team, as part of the Digital Products and Application (DPA) organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role.

Responsibilities

• Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves.
• Good hands-on experience with O9 Solutions and functional aspects of Supply Chain & Planning.,
• Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.
• Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible.
• Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection.
• Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation.

Qualifications

Technical / Domain Expertise

• Deep business process knowledge in the supported domain (IBP, o9 or SAP, Transportation, Supply Chain, etc.)
• ITSM and ServiceNow proficiency
• Incident, Problem, Change, and Release Management experience
• Monitoring, alerting, automation, and operational governance experience
• Cross-system troubleshooting and root-cause analysis skills
• Vendor management and stakeholder coordination experience.

Soft Skills

• Strong written and verbal communication
• Ability to communicate effectively with both business and technical audiences
• Escalation management
• Risk assessment and prioritization
• Continuous improvement mindset
• Leadership presence without direct people management