Senior Engineer

Pepsico; Hyderabad; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

PepsiCo’s Sustain & Operations team within the Digital Products and Applications organization drives and sustains digital products across Strategy and Transformation priorities to accelerate PepsiCo’s digital transformation. This Europe market Senior Sustain analyst/engineer role focuses on ensuring an optimal end-user experience through incident resolution and uptime.

The role requires diagnosing issues, coordinating with product owners on runbooks and dashboards, escalating to resolve root

Qualifications

• Deep business process knowledge in IBP, o9 or SAP, Transportation, Supply Chain.
• ITSM and ServiceNow proficiency.
• Incident, Problem, Change, and Release Management experience.
• Monitoring, alerting, automation, and operational governance experience.
• Cross-system troubleshooting and root-cause analysis skills.
• Vendor management and stakeholder coordination experience.

Responsibilities

• Handles initial diagnosis, triage, and fixes issues when possible.
• Collaborates with product owners to confirm runbooks, monitoring/KPI dashboards, SLAs, and customer notifications.
• Provides advanced troubleshooting and escalation to resolve root causes.
• Expands product functionality with automation and related dashboards; improves logging and monitoring.
• Participates in on-call rotation and shares best practices with SE peers.
• Performs code reviews and contributes to troubleshooting techniques.

Skills

Incident management

Root-cause analysis

Cross-system troubleshooting

Communication

On-call leadership

Tools

ServiceNow

O9 Solutions

Monitoring dashboards

Job description

Overview

PepsiCo’s Sustain & Operations team, as part of the Digital Products and Application (DPA) organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role.

Responsibilities

• Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves.
• Good hands-on experience with O9 Solutions and functional aspects of Supply Chain & Planning.,
• Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.
• Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible.
• Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection.
• Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation.

Qualifications

Technical / Domain Expertise

• Deep business process knowledge in the supported domain (IBP, o9 or SAP, Transportation, Supply Chain, etc.)
• ITSM and ServiceNow proficiency
• Incident, Problem, Change, and Release Management experience
• Monitoring, alerting, automation, and operational governance experience
• Cross-system troubleshooting and root-cause analysis skills
• Vendor management and stakeholder coordination experience.

Soft Skills

• Strong written and verbal communication
• Ability to communicate effectively with both business and technical audiences
• Escalation management
• Risk assessment and prioritization
• Continuous improvement mindset
• Leadership presence without direct people management