Senior End User Hardware Subject Matter Expert (SME)

healthcare; Bengaluru; Hybrid; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Hybrid work

Up to 20% travel

Job summary

Solventum seeks a Senior Hardware End User Analyst to be a SME for end-user hardware and global asset management. You will manage enterprise hardware environments, support laptops/desktops, and drive improvements across IT processes while aligning with security and operational standards.

The role emphasizes hands-on hardware management, cross-functional collaboration, and international support beyond North America, with a hybrid work setup and travel as needed.

Qualifications

• Bachelor’s degree or higher from an accredited institution.
• 8 years of IT experience.
• 5 years supporting end-user hardware.

Responsibilities

• Provide advanced troubleshooting and root cause analysis for hardware across diverse environments.
• Maintain the Hardware Asset Management Inventory (global scope).
• Assist in testing and deployment of new hardware models.
• Contribute to global hardware catalog selection and standardization.
• Partner with internal customers to validate hardware specifications.
• Engage with vendors and maintain technical relationships.

Skills

IT experience

Hardware expertise

End-user hardware

Education

Bachelor’s degree or higher

High School diploma/GED with IT experience

Tools

ServiceNow HAM Pro

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Senior Hardware End User Analyst

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game‑changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role:

We are seeking a highly skilled Subject Matter Expert (SME) with deep technical expertise in end‑user hardware and global asset management practices. This role requires hands‑on experience with managing enterprise‑level hardware environments and be a technical authority for end‑user hardware, including laptops and desktops.

• Deep technical knowledge of PC and desktop hardware, current protocols, operating systems, and industry standards.
• Provide advanced troubleshooting and root cause analysis for hardware across diverse.
• Supporting global team with a specific focus on international locations (outside North America).
• Supporting the selection of global hardware catalogs.
• Maintaining the health and accuracy of our Hardware Asset Management Inventory.
• Supporting the testing and implementation of new hardware models.
• Participating in projects around the identification and automation of key operational activities with a focus on reducing friction in IT Processes and improving client satisfaction.
• Working with internal customers to determine and validate hardware specifications.
• Participating in the design, implementation, and support of a varied portfolio of global Hardware solutions that meet business requirements and are aligned to security and operational standards.
• Consulting with clients on emerging technology and/or existing solutions.
• Developing and maintaining vendor relationships with top technical experts.
• Maintaining and broadening skills/expertise in different technology areas, staying in touch with changing technologies.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution OR High School diploma/GED or higher AND
• 8 years of IT experience
• 5 years supporting

Additional qualifications that could help you succeed even further in this role include:

• Oversee global hardware lifecycle management, including procurement, provisioning, imaging, deployment, and retirement.
• Hands‑on experience with Hardware Asset Management tools (preferably ServiceNow HAM Pro).
• Scrum Master Certification

Work location:

• Hybrid

Domestic Travel: May include up to [20%]

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, gender,sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

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