Senior Dynamics 365 CE Technical Consultant_ Customer Insights Data

Veripark; India; Remote; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Performance-Linked Bonus

Remote Work Support

Health Insurance

Care Program

Birthday Leave

VeriPark Academy

Job summary

VeriPark in India is seeking a highly experienced Senior Dynamics 365 CE Technical Consultant Customer Insights Data with 10+ years of Microsoft Dynamics 365 CE development and solution delivery experience to lead enterprise-scale implementations and deliver unified customer profiles.

You will design scalable architectures using Dataverse, Power Platform, and Azure services; implement data ingestion from core banking systems and external sources; and mentor junior consultants while collaborating

Qualifications

• 10+ years of Dynamics 365 CE/CRM development experience.
• Led two end-to-end CDP implementations with data unification and identity resolution.
• Experience integrating Dynamics 365 CE with enterprise applications.
• Strong knowledge of data governance, segmentation, and analytics in BFSI contexts.

Responsibilities

• Lead end-to-end Dynamics 365 Customer Insights – Data implementations.
• Design data models, unification and identity resolution.
• Configure data ingestion from multiple sources including core banking platforms and ERP.
• Mentor junior consultants and contribute to proposals and estimations.
• Collaborate with stakeholders across BFSI clients.

Skills

Dynamics 365 CE/CRM development

CDP / Customer Insights Data

SQL / Web APIs / .NET

Agile delivery

Tools

Dataverse

Power Platform

Azure Data Factory

Azure Synapse

Power BI

Job description

We enable financial institutions to become digital leaders. As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

About the job:

VeriPark is seeking a highly experienced Senior Dynamics 365 CE Technical Consultant Customer Insights Data with 10+ years of Microsoft Dynamics 365 Customer Engagement (CE) development and solution delivery experience. The ideal candidate will be a strong technical consultant with deep expertise in Dynamics 365 Customer Insights Data (formerly Customer Data Platform/CDP) and proven experience delivering enterprise-scale customer data unification, identity resolution, segmentation, and customer analytics solutions.

The candidate must have successfully delivered at least two Dynamics 365 Customer Insights Data/CDP implementation projects and possess a solid understanding of Customer Insights – Journeys, customer engagement, and marketing automation capabilities.

This role requires strong hands-on technical capabilities, solution design expertise, integration knowledge, and the ability to work closely with business stakeholders in Banking, Financial Services, and Insurance (BFSI) environments.

What you will be doing

• Lead end-to-end implementation of Dynamics 365 Customer Insights – Data solutions.
• Design and implement Customer 360 solutions using customer profile unification and identity resolution.
• Configure and optimize data ingestion from Dynamics 365 CE, core banking platforms, mobile applications, web channels, ERP systems, and external sources.
• Design and manage customer segments, audiences, calculated attributes, measures, and business KPIs.
• Build customer data models and unified customer profiles.
• Configure matching rules, identity resolution, and data enrichment processes.
• Implement customer consent and privacy frameworks.

Technical Solution Design

Design scalable enterprise architectures leveraging:

• Dynamics 365 Customer Insights Data
• Dataverse
• Power Platform
• Azure Integration Services
• Microsoft Fabric
• Azure Data Factory
• Azure Synapse Analytics
• Power BI

• Create technical specifications, design documents, and integration patterns.
• Participate in architecture reviews and technical governance activities.

Dynamics 365 CE & Integration

Develop integrations between Customer Insights Data and:

• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Marketing / Customer Insights Journeys
• External CRM systems
• Data Warehouses
• Core Banking Systems
• Omni-channel platforms

• Design APIs, ETL pipelines, and event-driven integrations.
• Support real-time and batch integration scenarios.
• Ability to work with customers and participate in requirements workshops and discovery sessions.Translate business requirements into technical solutions.
• Mentor junior consultants and developers.
• Contribute to effort estimation, proposal preparation, and presales activities.

What we are looking for

• 10+ years of Microsoft Dynamics 365 CE / CRM development experience. Strong hands-on development experience across Dynamics 365 Sales, Dynamics 365 Customer Service, Dataverse and Power Platform
• Minimum 2 end-to-end Customer Insights Data (CDP) implementation projects delivered in a primary technical role.
• Strong technical expertise in Customer Data Platforms (CDP) in Dynamics 365, Customer Insights Data, Identity Resolution, Data Modeling, Data Unification, Customer Segmentation, Data Governance and Customer Analytics
• Experience integrating Dynamics 365 CE with enterprise applications.
• Strong knowledge of C#, .NET, JavaScript / TypeScript, Web APIs, Azure Services, SQL and Power Platform
• Experience working in Agile delivery environments.
• Understanding of Customer Insights Journeys and understanding of Real-Time Journeys. Customer Segmentation, Event Triggers, Email Personalization and Campaign Automation preferred.
• Experience delivering AI-driven personalization and customer engagement solutions preffered.
• Banking, Financial Services, or Insurance industry experience.
• Experience with Microsoft Fabric, Azure Data Factory, Azure Synapse,Power BI, Azure Event Hub & Azure Service Bus is a plus.
• Customer Insights related Microsoft certifications is a plus.

What we are offering?

• Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!
• Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
• Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself.
• Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.
• Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
• Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.
• Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.