Senior Director, Product & Operations Lead

Coca-Cola; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

The Coca-Cola Company is seeking a Product & Ops Lead to drive operational excellence, product execution, and delivery governance across strategic digital initiatives.

You will coordinate with global teams, operating units, bottlers, and partners to ensure initiatives are prioritized, operationalized, adopted, and scaled, delivering faster value in a complex, matrixed environment.

Responsibilities

• Lead operational governance and execution across strategic products and transformation initiatives.
• Align priorities, roadmaps, dependencies with enterprise objectives.
• Drive product operationalization and adoption across global teams.
• Establish governance forums, delivery tracking, KPI reporting and executive visibility processes.
• Coordinate cross-functional planning, delivery, stabilization, and continuous improvement of products and capabilities.
• Support product lifecycle management, including intake processes, backlog coordination, release planning, and operational readiness activities.
• Identify operational risks, execution gaps, dependencies, and process inefficiencies and proactively drive mitigation strategies.
• Enable strong portfolio visibility and decision-making through structured reporting and analytics.
• Drive simplification, standardization, and process optimization across product and operational workflows.
• Partner with business leaders and delivery teams to ensure alignment between strategic priorities and operational execution.
• Support Agile ways of working and continuous improvement initiatives to improve speed, quality, and business value realization.
• Evaluate emerging tools, automation opportunities, AI-enabled capabilities, and operational best practices to improve execution effectiveness.
• Manage stakeholder communications and engagement across multiple business functions and leadership levels.

Job description

Our Digital Transformation

The Coca Cola Company is evolving into a more digital first, data driven enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value. Rapid advances in technology, data, and AI create a unique opportunity to accelerate The Coca-Cola Company (TCCC) systems next chapter of growth by reimagining our core competitive advantages. Building on a strong foundation of modernized infrastructure, global digital experiences, early data capabilities, and proven use cases, we are now shifting from early wins to scaled, end to end impact on growth, productivity, and efficiency. This next phase moves us from an analog world to a fully digitized one, powered by a digital growth engine that embeds data, technology, and AI into our most critical business domains. Success will require more than technology implementation, it demands a strategic transformation of core capabilities, a domain based, product centric operating model, and a cultural shift toward experimentation, data and technology fluency, and seamless partnership between business and digital teams.

Role Overview

The Product & Ops Lead is responsible for driving operational excellence, product execution, and delivery governance across strategic digital and business initiatives within the Coca-Cola system. This role serves as the connective layer between business priorities, product teams, operating units, and execution partners to ensure initiatives are effectively prioritized, operationalized, adopted, and scaled. The role combines product leadership, operational management, and execution oversight to accelerate value delivery, improve organizational alignment, and enhance business outcomes. The Product & Ops Lead partners closely with global teams, operating units, bottlers, and cross-functional stakeholders to streamline processes, optimize delivery operations, improve visibility and governance, and enable scalable execution across the enterprise. Success in this role requires strong strategic thinking, operational rigor, stakeholder leadership, and the ability to drive clarity and execution within highly matrixed and fast-moving environments.

What You will do for us

• Lead operational governance and execution management across strategic products, platforms, and transformation initiatives.
• Partner with business, product, and digital teams to align priorities, roadmaps, dependencies, and execution plans with enterprise objectives.
• Drive product operationalization, adoption, and execution readiness across global teams, operating units, and bottler stakeholders.
• Establish and manage operational rhythms, governance forums, delivery tracking, KPI reporting, and executive visibility processes.
• Coordinate cross-functional activities to ensure successful planning, prioritization, delivery, stabilization, and continuous improvement of products and capabilities.
• Support product lifecycle management, including intake processes, backlog coordination, release planning, and operational readiness activities.
• Identify operational risks, execution gaps, dependencies, and process inefficiencies and proactively drive mitigation strategies.
• Enable strong portfolio visibility and decision-making through structured reporting, analytics, and business performance insights.
• Drive simplification, standardization, and process optimization across product and operational workflows.
• Partner with business leaders and delivery teams to ensure alignment between strategic priorities and operational execution.
• Support Agile ways of working and continuous improvement initiatives to improve speed, quality, and business value realization.
• Evaluate emerging tools, automation opportunities, AI-enabled capabilities, and operational best practices to improve execution effectiveness.
• Manage stakeholder communications and engagement across multiple business functions and leadership levels.

ORGANIZATIONAL IMPACT

• Leads operational execution and governance activities across complex enterprise initiatives spanning multiple functions, operating units, and external partners.
• Drives short- and mid-term operational strategies that improve delivery effectiveness, business alignment, organizational transparency, and execution consistency.
• Influences product operations, governance models, prioritization frameworks, and execution processes across the enterprise.
• Enables stronger coordination between business, product, digital, and operational teams to accelerate transformation outcomes.
• Operates within highly matrixed environments requiring collaboration across commercial, supply chain, finance, digital, and bottler ecosystems.
• Provides leadership and direction to cross-functional teams, delivery partners, and operational stakeholders.

INNOVATION &.