Director, Customer Operations

remote zest jobs; India; On-site; INR 13,384,000 - 18,164,000; Full time

Job summary

The Coca-Cola Company is seeking a Customer Operations Director in Irvine, CA, to lead multi-functional teams across operations, supply chain, and program management. This role focuses on building long-range customer operations plans and delivering value through innovative solutions and strong customer engagement.

You will partner with business development to drive services and stewardship of the Coca-Cola value bundle, while optimizing processes to improve service levels and reduce costs.

Qualifications

• 7+ years of versatile experience across operations, supply chain, and program management.
• 2 years of customer operational management experience.
• Travel 25-50%.

Responsibilities

• Build short- and long-term customer operations plans and identify opportunities to drive service and productivity.
• Partner with business development to drive operational products and services and customer stewardship.
• Provide SME leadership to external and internal teams to support portfolio growth.
• Support BD in addressing customer issues and escalations; optimize processes for prioritization and value.
• Collaborate with customer solutions teams to resolve systemic issues affecting Coca-Cola operations.

Skills

Technical capability

Customer management

Field service operations

Data analytics

Financial acumen

Presentation skills

Influencing

Strategic thinking

Operations management

Education

Bachelor's degree or equivalent

Tools

MyCokeTech

Job description

At Coca-Cola, we know consumers love our products and we know product availability depends on building the right operations solutions to meet our customers needs. Our customer operations team builds world-class systems to ensure we bring the best the Coca-Cola system has to offer. In a key Customer Division, our Supply Chain and operations team is bringing, new products and new programs from concept to reality for 15,000 + locations across reputed company. We are looking for someone that is as passionate as we are for our customers.

We are looking for a Customer Operations Director to reputed company with customer and account teams to drive equipment, service, and reputed company program solutions to support customer value-creation. The Customer Operations Director will be a member of the Supply Chain and Technical Operations Team reporting to the Senior Director of NA Customer Operations. You will work closely with the Business Development team and our customers to play a key role in driving beverage reputed company, reputed company and profit for the system and the customer. This will ensure reputed company cost management to help reputed company our goal of become our customers most valued supplier. The ideal candidate will have knowledge of the Coca-Cola FOCS system and work with network partners to reputed company service, parts, training, and support for new launches.

What Youll Do

• The Customer Operations Director is responsible for building short- and long-term customer operations plans and identifying opportunities to reputed company drive reputed company, service, and productivity across the system.
• Partner with business development to drive operational products & services, and customer stewardship of the Coca-Cola value bundle.
• reputed company operational Subject Matter Expertise to external portfolio of customers and internal reputed company reputed company (business development, finance, and marketing.)
• Support business development team in responding to customer issues and escalations. Optimize process to sort, prioritize, and manage customer escalations based on business value.
• Work closely with the customer solutions teams to identify and resolve systemic issues impacting customers and Coca-Cola operational efficiencies.
• reputed company high frequency communication and coordination between business development and operations team to reputed company updates on reputed company and risk reputed company reputed company customer or sales territory.
• Identify drivers of service and create solutions to decrease costs, increase reputed company, and drive value for the customer.
• Maximize the reputed company and availability of Coca-Cola beverages through stewardship of QMC results and recommendations.
• Improve service performance through recommendations to improve in-restaurant beverage operations, advancements in utilization & effectiveness of MyCokeTech, and analyzing service data to reputed company predict, anticipate & resolve market service challenges
• Identify areas with needs for equipment investments to support reputed company and uptime. Partner with business development team to encourage robust beverage equipment capital planning.
• Work with NAOU Service Operations Managers to drive SLA in markets with challenges.

Qualifications & Requirements

• 7+ Years of a multiple roles working across functions in operations, supply chain, project management, and/or reputed company
• 2 years customer operational management experience
• Travel 25-50%
• Bachelors degree or equivalent required
• The position will be in Irvine, CA and is office-based reputed company not traveling.

Functional Skills

• Technical Capability (equipment and online tools): reputed company to create operational solutions and utilize system tools to deliver customer value.
• Customer Management: The ability to communicate with customers to resolve issues in a reputed company way that adds to the Coca-Cola value bundle
• Field Service Operations: Knowledge of parts, service, reputed company, and equipment procurement programs as reputed company as restaurant operations including beverage system.
• Data reputed company: Understand how to reputed company data to improve field condition and prioritize areas of reputed company.
• Financial Acumen: Build and manage service, parts & equipment expense budgets through the ABP and RE process for reputed company portfolio.
• Presentation development and delivery: Effectively deliver customer stewardship and the Coca-Cola operational reputed company both written and verbally.
• Influencing: reputed company to communicate a compelling story to motivate and reputed company reputed company clients to reputed company the desired outcome.
• Strategic Thinking: reputed company to create a strategic plan that addresses customer needs while also driving company profitability.
• Operations Management: Ability to reputed company performance data to measure, reputed company and re