Senior Director of Operational Excellence

Clarivate; Chennai; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Clarivate Plc in Chennai is seeking a Senior Director of Operational Excellence to lead the Content Operations team. You will drive enterprise-wide transformation, improve quality, scalability, speed, and cost efficiency, and embed continuous improvement through data, automation, and digital innovation.

This executive role requires global collaboration, governance, and KPI governance, with focus on Lean, Six Sigma, AI-driven tools, and change management to align stakeholders across functions.

Qualifications

• 18+ years of experience in operational excellence, transformation, or content ops leadership.
• Experience leading large-scale transformation in publishing, media, data or technology environments.
• Bachelor’s degree; Master’s/MBA preferred.

Responsibilities

• Define and execute the Operational Excellence strategy aligned to enterprise goals.
• Lead cross-functional, global teams and build strong operational capability.
• Drive process optimization using Lean, Six Sigma, Agile, and data-driven insights.
• Champion automation, AI, and digital tools to improve productivity and quality.
• Lead change management and align senior stakeholders across functions.
• Establish governance, risk controls, and performance metrics (KPIs, SLAs).

Skills

Lean

Six Sigma

Agile

AI/Automation platforms

Content lifecycle knowledge

Leadership

Education

Bachelor's degree

Master's/MBA

Job description

Senior Director, Operational Excellence

We are looking for a Senior Director of Operational Excellence to join our Content Operations team in Chennai. This is an amazing opportunity to provide enterprise leadership to drive operational excellence across content operations by improving quality, scalability, speed, and cost efficiency. Lead transformation initiatives, embed continuous improvement, and modernise operations through data, automation, and digital innovation

About You – experience, education, skills, and accomplishments

• At least 18 years of experience in operational excellence, transformation, or content operations leadership
• Experience leading large‑scale transformation in publishing, media, data, or technology environments
• Strong knowledge of content lifecycle, digital publishing, and metadata workflows
• Expertise in Lean, Six Sigma, Agile (Black Belt certification preferred)
• Experience with AI‑enabled content or automation platforms
• Bachelor’s degree required; Master’s/MBA preferred

What will you be doing in this role?

• Define and execute the Operational Excellence strategy aligned to enterprise goals.
• Lead cross‑functional, global teams and build strong operational capability.
• Drive process optimization using Lean, Six Sigma, Agile, and data‑driven insights.
• Champion automation, AI, and digital tools to improve productivity and quality.
• Lead change management and align senior stakeholders across functions.
• Establis h governance, risk controls, and performance metrics (KPIs, SLAs).

About the Team

• Our team consists of 500+ colleagues located across the globe.
• Our team takes pride in curating and delivering authoritative scholarly content and data.
• We use advanced technology and Academic AI to help people make the most of this trusted content.
• By doing so, we fuel academic success and spark breakthroughs across thousands of institutions and for millions of people

Hours of Work

This is a full‑time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

This is a hybrid position working in the office & home as per business need.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.

We comply with applicable laws and regulations governing non‑discrimination in all locations.

Experience Level Executive Level