Senior Director - Head of AI - Bangalore

PayU; Bengaluru; On-site; INR 4,000,000 - 8,000,000; Full time

Benefits offered by this job

Learning stipend

Job summary

PayU in Bengaluru seeks a Senior Director - Head of AI to define the organisation-wide AI product strategy and build a scalable portfolio that delivers measurable business outcomes. You will lead cross-functional teams across product, technology, data science and risk to drive responsible AI initiatives.

The role requires 12–14 years in product management with AI product leadership, a track record of shipping AI/ML products at scale, and a deep understanding of generative AI, LLMs and MLOps.

Qualifications

• 12–14 years of product management experience, including AI products.
• Proven track record shipping AI/ML products at scale beyond pilots.
• Strong understanding of generative AI, LLMs, embeddings and modern AI patterns.
• Ability to link technical capabilities to customer value and execution priorities.

Responsibilities

• Define organisation-wide AI product strategy and roadmaps.
• Build and prioritise an AI product portfolio based on business value.
• Lead full product lifecycle from discovery to adoption and optimisation.
• Partner with AI engineers, data scientists and business leaders to ship AI products at scale.
• Establish governance for responsible AI including privacy and security.

Skills

Product management

AI product leadership

Generative AI

LLMs / transformers

Stakeholder influence

Regulated environment

Tools

LLMOps

MLOps

LLMs

Job description

Senior Director - Head of AI - Bangalore

The opportunity

This is a high-impact leadership role at the intersection of AI, product, technology and business. You will define the organisation-wide AI product strategy and build the portfolio that moves AI from isolated use cases to repeatable, trusted and commercially meaningful outcomes.The portfolio may span generative AI, predictive machine learning, intelligent automation and AI-enabled experiences across areas such as fraud detection, risk management, customer support, personalised payment experiences and operational efficiency.

What you will own:

• Set the AI product vision, strategy and roadmap in close partnership with business and technology leadership.
• Build and prioritise an AI product portfolio based on customer pain points, business value, feasibility, risk and speed to impact.
• Lead the full product lifecycle — problem discovery, use-case definition, experimentation, prioritisation, build, launch, adoption and optimisation.
• Partner with AI/ML engineers, data scientists, designers, platform teams and business leaders to ship reliable AI products at scale.
• Evaluate and integrate external AI and LLM platforms where they create a clear advantage, while maintaining security, privacy, cost and performance discipline.
• Shape modern AI product practices, including model evaluation, human-in-the-loop design, feedback loops, observability and continuous improvement.
• Translate AI capability into measurable business outcomes: revenue and monetisation, cost optimisation, productivity, risk reduction, customer experience and engagement.
• Establish practical governance for responsible AI, including regulatory compliance, data privacy, security, explainability, risk management and auditability.
• Build the AI product management capability through talent, operating rhythms, decision frameworks, documentation and best practices.
• Lead, mentor and grow a high-performing team while influencing senior stakeholders across the organisation.

What success looks like:

• A focused AI roadmap connected to priority business and customer outcomes — not a collection of disconnected experiments. \
• AI products launched and adopted at scale, with clear measurement of value, quality, safety, reliability and user experience.
• Visible impact through improved efficiency, productivity, customer experience, risk management, revenue or cost outcomes.
• A strong evaluation and governance framework that enables responsible experimentation and confident deployment.
• A repeatable AI product operating model and a growing team capable of taking ideas from insight to impact.

What we are looking for:

• 12–14 years of product management experience, including at least 3 years building or scaling AI products.
• A proven record of shipping B2C or B2B AI/ML-driven products at scale and taking them beyond pilots into sustained adoption.
• Strong working knowledge of generative AI and its product applications, including LLMs, transformers, embeddings and modern AI application patterns.
• The ability to connect technical possibilities to customer needs, commercial value and execution priorities.
• Experience leading high-performing product teams and working effectively across product, engineering, data science, design, risk, compliance and business functions.
• Strong strategic thinking, analytical judgement, communication and stakeholder-influence skills.
• Comfort operating in a fast-moving, ambiguous and highly regulated environment.

It is a strong plus if you bring:

• Experience in payments, fintech, financial services or other regulated technology businesses.
• Experience with AI platforms, LLM providers, model evaluation, LLMOps/MLOps, retrieval-augmented generation or AI-agent experiences.
• A track record of balancing innovation with privacy, security, responsible AI and regulatory requirements.

Why this role:

• Shape an organisation-wide AI agenda with direct visibility into business and customer impact.
• Work on real, high-value use cases where AI can improve trust, speed, experience and efficiency.
• Build the team, operating model and product discipline for the next phase of AI-led growth.
• Access continuous learning opportunities, including 5,000+ courses from partners such as Harvard, Coursera and Udacity.
• Be part of a fast-paced, innovation-focused and inclusive environment that values diverse perspectives.

About PayU

At PayU, we’re building a world without financial borders where everyone can prosper. As a global fintech investor operating in 18+ high-growth markets, we extend financial services to underserved populations, help merchants thrive online, and invest in innovative financial technology. As part of Prosus, one of the world’s largest technology investors, we combine global expertise with local market knowledge to create meaningful impact. Learn more at www.payu.com

Our Commitment to Diversity & Inclusion

PayU fosters an environment where everyone belongs regardless of gender, ethnicity, disability, sexual orientation, or religious belief. Our leadership is committed to creating a transparent, flexible workplace where every voice matters and all PayUneers can succeed. We have zero tolerance for discrimination and actively promote equal opportunities across our global organization.

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