Senior Delivery Manager

Capgemini; Pune City; On-site; USD 13,632 - 20,448; Full time

Job summary

An established industry player is seeking an Executive with over 16 years of experience in IT Managed Services. This leadership role requires a strong communicator and problem solver, capable of managing diverse teams and driving customer satisfaction. You will be responsible for financial management, project leadership, and fostering collaboration across functions. Join a dynamic environment where your insights and innovative ideas will help shape the future of IT services. If you are driven by excellence and ready to tackle complex challenges, this opportunity is for you.

Qualifications

• 16+ years of experience in IT related ADM – Managed services projects.
• Strong background in financial management and customer satisfaction.

Responsibilities

• Lead diverse teams and manage service delivery.
• Drive operational improvements and efficiencies through processes.

Skills

Leadership Skills

Problem Solving

Communication Skills

Collaboration

Analytical Mindset

Financial Management

Pre-sales/Sales Experience

Customer Centricity

Education

Bachelor's Degree

Tools

Microsoft Office Suite

MS Project

Excel

PowerPoint

JIRA

ServiceNow

Job description

Direct message the job poster from Capgemini

Executive and Leadership Hiring at Capgemini

He/She/They or the incumbent will have 16+ years of experience with a minimum of 10+ years of experience leading IT related “ADM – Managed services” projects of various size/scope. A bachelor’s degree is required. This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:

• Strong experience/background working with diverse, multi-skilled, multi-location teams and service delivery managers.
• Complete control on financials (budget planning), P&L management, contribution margin improvement (financial objectives are met) and customer centricity.
• Showcase leadership skills. Strong problem solver. Strong communicator. Highly collaborative. Strong C-Level executive presence.
• Strong experience in driving pre-sales/sales, innovative ideas and transformation projects.
• Proven track record in productivity improvement using automation and industrialization.
• Cross-functional collaboration / collaboration within peer group.
• Analytical mindset, experience in data analysis and defining KPIs.
• Techno-functional skill in any of the technical areas such as SAP, ERP, custom software, Oracle.
• Provide project leadership to include ability to discuss and champion the business case for change to a business audience.
• Creating and negotiating statements of work, program planning and milestone creation, financial reporting. Fluent in Agile and Scrum methodologies.
• Driving operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality.
• Driving tools/automation & transformation programs.
• Good command of Microsoft Office suite of tools, strong experience with MS Project, Excel and PowerPoint, JIRA (Agile Project Management) & ServiceNow.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Other, Information Technology, and Product Management

Industries

• IT Services and IT Consulting