Senior Data Scientist

Delta Tech Hub; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Delta Tech Hub in Bengaluru is seeking a data analytics professional to join a high-performing Loyalty analytics and BI team. You will develop analytics models, leverage data from multiple sources, and provide actionable insights to business stakeholders in Loyalty and other divisions.

You will present model results to leadership in a concise way, build AI/ML models to personalize experiences, track KPIs, and help drive data-driven decisions across the organization.

Responsibilities

• Gather, analyze, and leverage large data sets to deliver actionable insights using SQL, SAS, Python and other technologies.
• Identify opportunities to create business value through analytics projects.
• Develop AI/ML models to drive personalized customer experiences and improve engagement and loyalty.
• Recommend data models and tools to make insights accessible to Loyalty and other divisions.

Job description

About the team /role overview

This candidate will be part of a high-performing team that drives Loyalty performance through analytics and BI reporting. In this role, you will be responsible for developing analytics models, leveraging data from different sources to provide recommendations and actionable insights for business stakeholders in Loyalty and other divisions at Delta, promoting a data-driven approach to decision-making. You will also independently present model results, key findings and insights to business users and leadership, in a digestible way.

KEY RESPONSIBILITIES:

Primary Functions:

• Gather, analyze, and leverage large sets of raw data to deliver actionable insights using SQL, SAS, Python, and other technologies.
• Identify opportunities to create business value through analytics projects.
• Develop AI/ML models to deliver personalized experiences to customers, improve acquisition and engagement efforts through precise targeting and drive customer satisfaction and loyalty.
• Recommend and implement customer data models and tools to make data and insights accessible to Loyalty and other divisions at Delta.
• Track and report key performance metrics across all areas of Customer Engagement & Loyalty.
• Collaborate with business owners to take a data-driven approach in identifying revenue or customer engagement opportunities and recommend actions for further improvement.
• Communicate engagement trends and opportunity areas to the team, business stakeholders, and senior leaders in a concise and easily consumable way through both written and verbal communication.
• Stay current with the advancements in AI and software engineering tools and identify ways of implementing them to enhance efficiency and deliver business impact.