Senior Customer Support Engineer

Emerson Electric Company India Pvt Ltd; Chennai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Emerson Electric Company India Pvt Ltd is seeking an Engineer/Senior Engineer – Customer Support to handle quotations, order processing, and liaison with sales and manufacturing to meet service levels. You will ensure accurate order entry, timely delivery communication, and cost analysis for BOM and routing.

Strong English communication and collaborative skills are essential. The role requires a mechanical/instrumentation/electrical background with 2–4 years in customer service, and will involve

Qualifications

• Bachelor’s Degree in mechanical / Instrumentation / Electrical
• 2 to 4 Years experience in customer service role.

Responsibilities

• Prepare Quotations per customer’s / Sales request.
• Review of customer PO; to align with Emerson’s terms & conditions, trade compliance policy.
• Prepare order check list, order screening form (TSF), checkpoint screening as per guidelines.
• Assure orders are entered properly and accurately and in conformance with the customer need and factory capabilities other groups.
• Timely acknowledgement of delivery and proactive updates to customers on the status of their orders.
• Review incoming orders and expedite orders to meet customer requests and achieve Emerson service level goals.
• Monitor and update data management for sale order and backlog to meet customer requirement.
• Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
• Prepare sale forecast and POR Sale report by period and monitor to meet target.
• Submit weekly and monthly inquiry, booking, backlog and shipment report.
• Answer customer phone calls professionally and consistently.
• Acts as a liaison to ensure timely and efficient administration of orders.
• Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
• Analyze and calculate product costs based on BOM, routing, machine hours, labor, and overhead rates.
• Expedite documentation submission and prepares certificates of Conformance/Origins.
• Maintain and update standard costing models for existing and new products.
• Support pricing decisions for RFQs, tenders, and bulk orders.
• Work with sales and marketing teams to align pricing with customer expectations and business goals.
• Support cost audits and ensure compliance with internal controls and industry standards.

Skills

Attention to detail

Proactive

Collaborative

Time management

English communication

Education

Bachelors in Mechanical

Bachelors in Instrumentation

Bachelors in Electrical

Job description

Engineer/ Senior Engineer – Customer Support

In this Role, Your Responsibilities Will Be:

• Preparing Quotations per customer’s / Sales request
• Review of customer PO; to align with Emerson’s terms & conditions, trade compliance policy
• Prepare order check list, order screening form (TSF), checkpoint screening as per guidelines.
• Assure orders are entered properly and accurately and in conformance with the customer need and factory capabilities other groups.
• Timely acknowledgement of delivery and proactive updates to customers on the status of their orders.
• Review incoming orders and expedite orders to meet customer requests and achieve Emerson service level goals.
• Monitor and update date management for sale order and backlog to meet customer requirement.
• Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
• Prepare sale forecast and POR Sale report by period and monitor to meet target.
• Submit weekly and monthly inquiry, booking, backlog and shipment report.
• Answer customer phone calls professionally and consistently.
• Acts as a liaison to ensure timely and efficient administration of orders.
• Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
• Analyze and calculate product costs based on Bill of Materials (BOM), routing, machine hours, labor, and overhead rates.
• Expedite documentation submission and prepares certificates of Conformance/Origins.
• Maintain and update standard costing models for existing and new products.
• Support pricing decisions for RFQs, tenders, and bulk orders.
• Work with sales and marketing teams to align pricing with customer expectations and business goals.
• Support cost audits and ensure compliance with internal controls and industry standards.

Who You Are

• Attention to detail, hard worker, proactive, Collaborative, willingness to interact.
• Ability to work under time pressure and multi-tasking.
• Strong analytical skills and ability to tackle problems.
• Excellent verbal and written communication skills in English.

For This Role, You Will Need

• Bachelor’s Degree in mechanical / Instrumentation / Electrical with minimum 1 year of experience in relevant field
• 2 to 4 Years experience in customer service role.

Preferred Qualifications that Set You Apart

• Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee well-being.

• We prioritize providing competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more.
• Our culture offers flexible time-off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

WHY EMERSON

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail] .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Experience Level Senior Level