Senior Customer Success Executive

Uffizio India Software Consultants; Valsad District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

International exposure to partners

Growth opportunities within CS team

Job summary

Uffizio Technologies Pvt. Ltd. in Valsad (On-site) seeks a Senior Customer Success Executive to manage a portfolio of partner accounts from onboarding to steady growth.

You will take ownership of newly closed partners, mentor junior CS staff, and coordinate with Product and Sales for feedback and escalations, while ensuring partner success across regions and time zones.

Qualifications

• Graduate degree required.
• 1.5-3 years in Customer Success, Account Management, or Client Servicing.
• Experience handling international clients, and comfortable working across time zones.
• Working knowledge of a CRM (HubSpot preferred).
• Excellent spoken and written English.
• Good with Excel/Google Sheets and tracking account data.

Responsibilities

• Own onboarding of newly closed partners, from kick-off call through go-live, following the Onboarding SOP.
• Manage a portfolio of partner accounts across assigned regions and grow vehicle counts on the platform.
• Run regular check-ins and account reviews with partners.
• Track partner health and act early on inactive or at-risk accounts.
• Identify upsell and expansion opportunities, such as more vehicles, add-on modules, and white-label apps.
• Handle escalations and coordinate with Technical Support to resolve partner issues within SLA.
• Keep HubSpot records, activities, and pipelines accurate and up to date.
• Contribute to monthly partner performance reports and MBR data.

Skills

Project Management

Behavioural

Punctuality

Sales

Communication

Cross team support

Education

Graduate degree

Tools

HubSpot CRM

Excel/Google Sheets

Job description

JOB DESCRIPTION

Senior Customer Success Executive

Position: Senior Customer Success Executive

Company: Uffizio Technologies Pvt. Ltd.

Location: Valsad, On-site

Department: Customer Success

Reports to: Customer Success Team Lead

Experience: 1.5-3 years in Customer Success, Account Management, or Client Servicing

About Uffizio

Uffizio is a global telematics SaaS company with 700+ partners across 100+ countries. Our white-label fleet management platform, Trakzee, helps system integrators and resellers run and grow their own GPS tracking businesses. The Customer Success team manages about 500 partner accounts across India, the Middle East, APAC ANZ, USA EU, and East and West Africa.

Role Summary

We are looking for a mature, self-driven, Senior Customer Success Executive with leadership quality to manage a portfolio of partner accounts. You will take ownership of newly closed partners from onboarding through to steady growth. You will also act as a go-to person for the team on complex accounts, and step in to cover accounts when needed.

Key Responsibilities

Onboarding Account Ownership

• Own onboarding of newly closed partners, from kick-off call through go-live, following the Onboarding SOP
• Manage a portfolio of partner accounts across assigned regions and grow vehicle counts on the platform
• Run regular check-ins and account reviews with partners

Growth Retention

• Track partner health and act early on inactive or at-risk accounts
• Identify upsell and expansion opportunities, such as more vehicles, add-on modules, and white-label apps
• Handle escalations and coordinate with Technical Support to resolve partner issues within SLA

Team Support

• Cover for other reps accounts during leave or high-workload periods
• Support and guide newer CS Executives on partner calls and account handling
• Share partner feedback with Product and Sales

Reporting Process

• Keep HubSpot records, activities, and pipelines accurate and up to date
• Contribute to monthly partner performance reports and MBR data

Requirements

• Graduate degree required
• 1.5-3 years in Customer Success, Account Management, or Client Servicing
• Experience handling international clients, and comfortable working across time zones
• Working knowledge of a CRM (HubSpot preferred)
• Good with Excel/Google Sheets and tracking account data
• Excellent spoken and written English

Preferred

• Background in B2B SaaS, IT services, logistics, or telematics/GPS/fleet management
• Experience onboarding B2B clients or channel partners
• Some experience mentoring juniors or handling escalations independently

What Were Looking For

• Mature and dependable: can be handed a new partner and trusted to run with it
• Calm under pressure with demanding partners
• Proactive: follows up without being chased
• A team player who is happy to support colleagues

What We Offer

• Hands-on exposure to international partners across 6 regions
• A clear growth path as the Customer Success team scales

Required Skills

• Project Management
• Behavioural
• Punctuality
• Sales
• Communication
• Cross team support