Senior Customer Success Consultant: 366

MyNextHire, AI-First ATS; Maharashtra; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

MyNextHire, AI-First ATS, seeks a dedicated professional to own and renew enterprise client relationships, focusing on delivering measurable ROI. You will engage deeply with clients to help them transition into AI-first hiring while ensuring that renewals are a smooth process.

With 10 years of experience in the ATS space, this role requires a consultative approach. You will work closely with clients to redefine their hiring strategies and drive significant outcomes over the next decade.

Qualifications

• Ability to renew and own enterprise client relationships.
• Strong understanding of hiring processes and ROI measurement.
• Experience in advisory roles, particularly in the hiring domain.

Responsibilities

• Own and renew enterprise client relationships.
• Document and understand how TA leaders run their hiring.
• Define client paths into AI-first hiring.

Skills

Client relationship management

AI-first hiring knowledge

Consultative selling

Job description

We have been in the enterprise ATS space for 10 years. Some of the best companies in the country run their hiring on MyNextHire. The world is shifting to AI-first hiring and our clients need someone who can help them think through that transition clearly -- not someone who demos features, someone who consults.

What you need to achieve

Own and renew 20 enterprise client relationships -- 10 existing and 10 new onboarded within 12 months -- by delivering ROI that clients can see, measure and believe in.

How the best people get there

• Find a way to learn and document how each TA leader actually runs their hiring -- through their usage data and real conversations -- so your solutions are always in their context
• Keep track of and de-bottleneck internal processes so your client gets the best service from the support, delivery and product teams
• Use that understanding and dependability to co-own the KPIs the TA head is measured on internally, and review progress every quarter so renewal is never a surprise
• Work closely with each client to define their path into AI-first hiring -- with MyNextHire as the vehicle
• Run business reviews clients look forward to attending -- and walk away feeling fully equipped to handle their own management

What you can count on

• A product with 10 years of enterprise depth and a strong client roster that opens doors
• Sales team to bring you into new conversations once there is a real deal to shape
• CX team to handle day-to-day client operations and flag when deeper thinking is needed
• 10 years of domain knowledge on enterprise TA that the team will actively transfer to you

What you need to be resourceful around

• Renewal sits entirely with you -- if a client does not renew, that is on you
• This is not a sales role. You are the person who makes clients get the ROI promised
• Clients will sometimes be confident about the wrong thing -- your job is to slow that down, not go along with it

Why this is your next move

• Advisory work at the frontier of AI-first hiring -- you will be shaping how some of the best TA teams in the country hire for the next decade
• Real ownership of client outcomes -- no hand-holding, no committee, just you and the client
• If 70% of your clients are hiring differently in 12 months because of you, that is not a number on a dashboard -- that is a body of work you can point to for the rest of your career!