SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Mohna; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong is seeking a field role to enhance branch performance by ensuring process discipline and customer-centric selling. The incumbent will engage customers, promote products, and support marketing initiatives to drive referrals and growth.

The candidate should have a graduate degree and about 1 year of lending/financial services experience, with strong communication in English and local languages.

Qualifications

• Graduate degree required.
• 1 year of lending/financial services experience preferred.
• Proficiency in English and local language.

Responsibilities

• Ensure quality and efficiency through process adherence across branches.
• Promote products/services and cross-sell/up-sell to customers.
• Drive marketing activities and referrals for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers and contribute to improving their financial well-being.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services