SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Raigad Khind; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong in Raigad district seeks a Graduate with 1 year of lending/financial services experience to join our branch operations. You will help manage day-to-day transactions, promote our products, and build relationships with customers and referrals to drive growth in the local market.

You will work with a target-driven team, applying process discipline, cross-selling and upselling strategies, and maintaining accurate data records to support branch profitability and financial well-being of

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Strong communication and cross-selling capabilities.
• Ability to work in a target-driven environment.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Process Orientation

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services