Senior Consultant - Transition - Insurance - REF110367M

WNS; Pune District; On-site; INR 2,400,000 - 4,000,000; Full time

Job summary

WNS, part of Capgemini, is seeking a senior leader to independently drive transitions for large engagements. You will train and guide Program Leads and Project Managers, resolve complex issues, and ensure delivery aligned to WNS methodologies.

A strong focus on customer experience and financial alignment begins from go-live. The role requires extensive BPM/BPO transition experience, leadership skills, and the ability to coordinate with client stakeholders across geographies.

Qualifications

• 8+ years total experience in BPM/BPO, with hands-on leadership of large/complex transitions.
• Minimum 3 years in customer-facing roles.
• Experience leading teams of high-performing transition managers.

Responsibilities

• Lead transitions for a business cluster or multiple large engagements.
• Train, manage, mentor, and direct Program Leads and Project Managers executing transitions.
• Manage and resolve project issues; build close rapport with client managers and stakeholders.
• Ensure compliance and continuous improvement aligned to the WNS transition methodology.
• Drive positive outcomes: financial alignment to solution design, strong customer experience, and metrics delivery from day 1 of go-live.
• Build transition capability by leading functional improvements and transition-effectiveness projects.
• Support business development: own/review transition solutions for new deals, ensure deliverability, identify gaps/systemic fixes, and deliver client/prospect presentations.

Skills

Project management

Transition leadership

Stakeholder management

BPM/BPO domain

Client relationship

Six Sigma

Job description

Job Description:

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Key Responsibilities:Independently lead transitions for a business cluster or multiple large engagements.Train, manage, mentor, and direct Program Leads and Project Managers executing transitions.Manage and resolve project issues; build close rapport with client managers and stakeholders.Ensure compliance and continuous improvement aligned to the WNS transition methodology.Drive positive outcomes: financial alignment to solution design, strong customer experience, and metrics delivery from day 1 of go-live.Build transition capability by leading functional improvements and transition-effectiveness projects.Support business development: own/review transition solutions for new deals, ensure deliverability, identify gaps/systemic fixes, and deliver client/prospect presentations.

Qualifications

Work Experience:8+ years total experience, primarily in BPM/BPO, with hands-on leadership of large/complex transitions.Minimum 3 years in customer-facing roles.Experience leading teams of high-performing transition managers.Experience coordinating with IT project teams to deliver technology/tools as part of transition deliverables.Experience managing transformation projects that delivered efficiencies.Core Skills:Strong project management capability across project types, sizes, complexities, domains, and geographies.Strong customer relationship management; solid understanding of BPO operations (quality, MIS, SLAs, baselining).Commitment to quality, timelines, proactive decision-making, and continuous improvement.Strong organization, presentation, interpersonal, and consultative skills.Preferred: Project Management methodology certifications/experience and Six Sigma knowledge/certification.