Senior Consultant - Transformation

Acentra Health; Bengaluru; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

Acentra Health is seeking an experienced consultant to support organization design and operating model improvements. You will map roles, governance, and service catalogues to enable a global delivery capability and shared services maturity.

You will lead workshops, analyze pain points, and translate business objectives into actionable workplans, partnering with leaders across functions. This role emphasizes clarity, scalability, and execution excellence.

Qualifications

• Bachelor's or Master's degree in a related field such as Business Management, HR, Operations or Engineering.
• 6+ years of progressive consulting experience in organizational design, business transformation, or operating model development.
• Experience with a leading management or professional services firm is preferred.

Responsibilities

• Conduct current-state assessments across functions, teams, service lines, and shared service areas.
• Map capabilities, roles, responsibilities, decision rights, governance forums, and cross-functional handoffs.
• Support future-state operating model design, including shared services, global delivery, and support structures.
• Document org structures, RACI matrices, service catalogues, role profiles, and transition plans.
• Analyze pain points, duplication, bottlenecks, and gaps across teams and functions.
• Facilitate workshops and sessions to gather inputs, validate assumptions, and build alignment.
• Provide options, trade-offs, and practical recommendations for organizational improvement.
• Translate business objectives into structured workplans and operating model artifacts.
• Partner with leaders to prepare presentations and decision-support materials for reviews.
• Support adoption planning, communication needs, and readiness activities for operating model changes.
• Assist with issue resolution and action tracking across stakeholders.
• Maintain logs, notes, and records for transformation initiatives.
• Define operating metrics and governance measures and establish review cadence.
• Create dashboards to monitor progress and risks.

Skills

Organization design

Operating models

Stakeholder management

Workshop facilitation

Problem solving

Execution discipline

Education

Bachelor's/Master's degree in Business Management/HR/Operations/Engineering

Tools

Excel

PowerPoint

Visio

Miro/Mural

Power BI

Jira

Azure DevOps

Confluence

Job description

Position Purpose

Job Summary and Responsibilities To support the design and implementation of organization design and operating model improvements across Acentra Health by helping define future-state roles, responsibilities, decision rights, service boundaries, and governance structures. This role supports Acentra Health’s transformation into a true global delivery organization by enabling shared services, agile ways of working, and best-practice operating models that improve clarity, scalability, and execution.

Key Responsibilities/ Accountabilities

Organization Design & Operating Model Support (35%)

• Conduct current-state assessments across functions, teams, service lines, and shared service areas.
• Map capabilities, roles, responsibilities, decision rights, governance forums, and cross-functional handoffs.
• Support future-state operating model design, including shared services, global delivery, and support structures.
• Document org structures, RACI matrices, service catalogues, role profiles, and transition plans.

Transformation Analysis & Facilitation (25%)

• Analyze business and operating pain points, duplication, bottlenecks, and gaps across teams and functions.
• Facilitate workshops and working sessions to gather inputs, validate assumptions, and build alignment.
• Support leadership with clear options, trade‑offs, and practical recommendations for organizational improvement.
• Translate business objectives into structured workplans, actions, and operating model artifacts.

Stakeholder Engagement & Change Support (20%)

• Partner with leaders across business, technology, product, program, HR, finance, and operations.
• Prepare clear presentations, summaries, and decision support materials for leadership reviews.
• Support adoption planning, communication needs, and readiness activities for operating model changes.
• Assist with issue resolution and action tracking across cross‑functional stakeholders.

Metrics, Documentation & Governance (10%)

• Maintain tracking logs, meeting notes, action items, and decision records for transformation initiatives.
• Support the definition of operating metrics, governance measures, and review cadence for assigned workstreams.
• Create concise dashboards or updates that help leadership monitor progress and risks.
• Ensure documentation is organized, current, and reusable for future initiatives.

Continuous Improvement & Knowledge Reuse (10%)

• Capture best practices, lessons learned, and reusable templates from operating model work.
• Support continuous improvement activities that strengthen global delivery and shared services maturity.
• Contribute to a culture of learning, standardization, and practical execution excellence.
• Help maintain a repository of standard artifacts for future transformation efforts.

Critical Qualifications

Education and Experience

• Bachelor's or Master's degree in Business Management, Human Resources, Operations, Engineering, or a related field with 12 - .
• 6+ years of progressive consulting experience in organizational design, business transformation, operating model development, business analysis, or similar strategic and operational initiatives.
• Experience with a leading management consulting or professional services organization is strongly preferred.

Core Competencies

• Strong understanding of organization design, operating models, shared services, governance, and role clarity.
• Ability to work through ambiguity, structure problems, and convert insights into practical recommendations.
• Experience facilitating workshops, engaging stakeholders, and supporting leadership decision‑making.
• Ability to manage multiple workstreams with attention to detail and strong execution discipline.

Technical Expertise

• Operating model / organization design tools: RACI, role mapping, service catalogues, capability maps, and future‑state design.
• Business analysis and documentation: Excel, PowerPoint, Word, Visio, Miro / Mural, and collaboration platforms.
• Reporting and insight support: Power BI or similar dashboard tools preferred.
• Agile and delivery tools: Jira, Azure DevOps, Confluence, or similar tools preferred.

Additional Qualifications

• Exposure to Lean, Continuous improvement, or Change management methods is preferred.
• Experience in healthcare, regulated environments, or global delivery organizations is desirable.
• Experience in designing Product Operating Models is desirable.
• Strong written and verbal communication skills with the ability to influence without authority.

Scope

• Supports leaders and transformation teams in executing enterprise priorities driven by corporate strategy.
• Contributes to organization-wide improvements in clarity, speed, scalability, and operating discipline.
• Independently leads assigned work packages and may coordinate small project teams or workstreams.
• Focuses on outcomes that improve delivery effectiveness, alignment, and organizational maturity