Senior Consultant

Appian; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employee Assistance Program

Tuition reimbursement

Job summary

Fairygodboss is looking for a Senior Technical Consultant to join our Customer Success team in Chennai. The role involves engaging with customers to develop custom software solutions on the Appian platform. Responsibilities include leading the project life-cycle, mentoring teams, and ensuring client self-sufficiency in process applications.

Candidates should have 7+ years of IT experience, excellent communication skills, and technical expertise in Appian, along with a degree in a related field. This position fosters a collaborative culture in the office.

Qualifications

• 7+ years of overall IT experience with 5+ years of Appian technical experience.
• Ability to gather functional and technical system requirements.
• Familiarity with AI, Analytics, and Machine Learning preferred.

Responsibilities

• Lead and manage full-project life-cycle for custom software solutions.
• Develop APIs (REST, SOAP, JDBC) and integrate with multiple systems.
• Mentor and coach consulting teams during implementations.

Skills

Mentoring and developing others

Communication skills

Agile methodologies

Object oriented programming

SQL skills

Education

B.S./B.A. in Engineering, Computer Science, or related field

Tools

AWS

Google Cloud

APIs Integration

Job description

Senior Technical Consultant – Customer Success

Here at Appian, our core values of Respect, Work to Impact, Ambition and Constructive Dissent & Resolution guide our actions every day. They shape our culture and drive us to deliver hard results together.

We are seeking a Senior Technical Consultant to join our Customer Success team. In this role, you will engage with our customers post‑sales to develop custom software solutions on the Appian platform. Your primary responsibility will be to lead projects and work throughout the entire project life‑cycle to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launching new relational data models in production, developing APIs to integrate with multiple systems, and leading/mentoring consultants through fast‑paced software implementations. You will also collaborate with client technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self‑sufficient with building process applications on their own.

This role is based at our Chennai Office. Employees hired for this position are expected to be in the office 5 days a week to foster a culture of collaboration and shared ideas.

Key Responsibilities

• Lead and manage full‑project life‑cycle for custom software solutions on the Appian platform.
• Collaborate with clients to define business processes, gather functional and technical system requirements, and design relational data models.
• Develop APIs (REST, SOAP, JDBC) and integrate with multiple systems.
• Mentor and coach consulting teams through fast‑paced implementations.
• Drive client adoption and empower users to build and maintain process applications independently.

Qualifications

• Passion for mentoring/developing others and experience leading small teams through post‑sale software implementation.
• Ability to work with clients to define business processes and gather functional and technical system requirements.
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems.
• History of success on cross‑functional teams; experience building products using agile methodologies.
• Basic understanding of object oriented programming, experience with relational databases and database design/data modeling, and SQL skills.
• Knowledge of software testing practices, integration experience using APIs, familiarity with AWS, AI, Analytics, Machine Learning, Google Cloud, Application Integration, and Elastic Containers (preferred).

Basic Qualifications

• 7+ years of overall IT experience with 5+ years of hands‑on Appian technical experience.
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
• Willingness to travel; 20% to support customer engagement.

Tools and Resources

• Training and Development: Department‑specific onboarding training and continuous learning initiatives, including mentorship and the First‑Friend program.
• Growth Opportunities: Leadership program for aspiring managers, Appian University training library, skills‑based training, and tuition reimbursement.
• Community: Access to eight employee‑led affinity groups and company‑wide networking and outreach events.

Benefits

Appian offers a comprehensive benefits package designed to support health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program with free mental health support, life and disability insurance, Employee Stock Purchase Program, retirement/pension plan, wellness dollars, tuition reimbursement, family‑forming benefits and more. Benefits vary by country; please ask your Talent Acquisition contact for details specific to the location you are applying to.

Equal Opportunity Employment

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Accommodation for Applicants with Disabilities

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail].