Senior Collaboration Technical Architect

NTT DATA Global Delivery Services Ltd; Bengaluru; Hybrid; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking a Senior Collaboration Technical Architect in Bengaluru to design enterprise collaboration, UC, and CX solutions. You will translate business requirements into scalable architectures, engage clients as a trusted advisor, and guide cross-functional teams across cloud/hybrid environments.

You will drive workshops, create technical architectures, and support proposals with executive stakeholders, ensuring secure, high-performing, and future-proof designs.

Qualifications

• Deep knowledge of enterprise collaboration technologies and architectures.
• Experience in designing and implementing CC, UC, CX platforms.
• Strong requirements gathering, solution design, and proposal development.
• Proven pre-sales and technical consulting ability with executives.

Responsibilities

• Design and architect enterprise collaboration and CX solutions aligned to business goals.
• Translate requirements into detailed designs, roadmaps, and docs.
• Lead solution workshops, discovery sessions, and technical presentations.
• Provide governance and ensure smooth transition to delivery teams.
• Lead POC initiatives and sign-off final designs and proposals.

Skills

Solution architecture

Pre-sales

Technical leadership

Enterprise collaboration

Security architecture

API design

Data exchange protocols

Stakeholder management

Cloud/Hybrid architectures

Tools

Cisco CC & UC

Genesys Cloud CX

NICE CXone

Microsoft Teams

AWS/Azure/Google Cloud

Job description

Senior Collaboration Technical Architect

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Key Responsibilities

Solution Architecture & Design

Solution Architecture & Design Design and architect enterprise collaboration, unified communications, contact center, and customer experience solutions aligned to business objectives. Translate business requirements into detailed technical architectures, designs, and implementation roadmaps. Evaluate and recommend collaboration platforms, UC technologies, and CX solutions that best meet client and business requirements. Develop scalable, secure, high-performing, and future-proof architecture solutions. Create solution architecture documentation, including: High-level and low-level designs Architecture diagrams Technical specifications Integration designs Implementation plans

Client Engagement & Pre-Sales

Act as a trusted technical advisor throughout the sales lifecycle. Engage with customers to understand business and technical requirements. Lead solution workshops, discovery sessions, and technical presentations. Support business development teams in creating compelling technical proposals. Participate in: RFP and RFI responses Scope of Work (SoW) development Product and solution pricing exercises Proposal reviews and client presentations Produce executive summaries and technical recommendations for client stakeholders.

Enterprise Collaboration & Integration

Active Directory / Entra ID CRM platforms ERP systems ITSM solutions Business applications Develop technical specifications for custom development and system integrations. Define API, web services, and data exchange requirements to support business workflows and automation.

Contact Center & Customer Experience Solutions

Design and architect enterprise-grade contact center and CX solutions. Provide technical leadership across cloud and hybrid customer engagement platforms. Align customer experience solutions with operational, security, and business requirements. Support migration and transformation initiatives from legacy platforms to modern cloud-based services.

Governance, Compliance & Delivery Support

Ensure architecture designs align with: Security best practices Data privacy regulations Organizational governance standards Take ownership of proposed solutions and transition them effectively to delivery teams for implementation. Provide technical oversight during implementation and deployment phases. Lead and manage customer Proof of Concept (POC) initiatives. Review, validate, and sign off on final solution designs and proposals.

Required Experience & Skills

Technical Expertise Deep knowledge of enterprise collaboration technologies, including: Advanced understanding of: Enterprise networking principles Network protocols and topologies Security architecture and controls Strong knowledge of: System architecture frameworks Software architecture principles Design patterns and best practices Expertise in enterprise integrations using: APIs REST/SOA services Data exchange protocols Identity and access management solutions Contact Center & CX Technologies Demonstrated experience designing and implementing solutions across one or more of the following platforms: Cisco Contact Center & Unified Communications Cisco Voice Solutions Genesys PureCloud (Genesys Cloud CX) NICE CXone Amazon Connect Microsoft Teams Voice Zoom Contact Center Alcatel-Lucent OmniPCX Enterprise Other enterprise-grade CC, UC, and CX platforms Consulting & Pre-Sales Skills Proven pre-sales and technical consulting experience. Ability to engage confidently with executives, business leaders, and technical stakeholders. Strong requirements gathering, solution design, and proposal development capability. Experience presenting technical solutions to both technical and non-technical audiences. Ability to translate conceptual designs into practical, implementable solutions. Problem Solving & Leadership Advanced troubleshooting and analytical skills. Strong decision-making capability in complex technical environments. Excellent stakeholder management and relationship-building skills. Ability to lead technical discussions and influence architecture decisions. Strong documentation and communication skills.

Preferred Vendor certifications across collaboration, UC, CC, and cloud technologies. Cloud platform certifications (Microsoft Azure, AWS, Google Cloud). Contact center and CX platform certifications. Architecture certifications such as TOGAF or equivalent.

Success Profile

The ideal candidate is a strategic thinker and hands-on technical architect who can bridge the gap between business requirements and technology solutions. You will have the ability to design innovative collaboration and customer experience solutions, engage clients throughout the sales cycle, and ensure successful delivery by translating architecture into practical, real-world implementations.

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.