Senior Client Services Project Manager, Actimize (BFSI, PMP)

nice; India; Hybrid; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE is seeking a Senior Client Services Project Manager to act as a trusted advisor to NICE's customers, ensuring alignment with business objectives and maximizing value from NICE solutions. You will bridge customers with NICE's support and product teams, handling escalations and critical issues with a client-facing focus.

The role spans initiation through deployment, requiring 5–10 years in IT, PMP/Prince2, and strong PM tool proficiency.

Qualifications

• Minimum 5–10 years of IT industry experience.
• Bachelor's or master's in business administration or related field.
• Strong knowledge of PM tools: MPP, JIRA, Confluence, Power BI.
• PMP or Prince2 certification.
• Proven experience in client-facing roles and stakeholder management.

Responsibilities

• Lead project lifecycle activities: Initiation, data acquisition, configuration, validation, UAT, tuning and deployment.
• Manage schedules, budgets and resources to deliver quality solutions on time and within cost.
• Communicate with client teams and management to report status and issues.
• Develop and maintain standard practices for client implementations.
• Coordinate multiple projects with internal teams and stakeholders.
• Align project objectives with company goals and manage contingencies.

Skills

Project management

Leadership

Stakeholder management

Time management

Communication (English)

Negotiation

Problem solving

Education

Bachelor's or master's in IT/Business

Tools

MS Project (MPP)

JIRA

Confluence

Power BI

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Senior Client Services Project Manager is a trusted advisor to NICE's customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer's priorities and NICE's business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE's support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

How will you make an impact?

Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.

• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
• Establish relationships and effectively communicate with key members of client team including business users and management personnel.
• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
• Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model.
• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders.
• Create & manage project plans. Define project schedules, allocate resources and monitor progress.
• Get involved in project at high level for functional and technical aspects.
• Co-ordination of multiple projects amongst different internal teams and stakeholders.
• Align project objectives with company goals, and make sure project team is clear on objective.
• Plan for project contingencies and anticipate variations that may affect resources, successful implementation.
• Follow the company Code of Ethics, procedures always.

Have you got what it takes?

• Overall, minimum 5-10 years of IT Industry experience.
• Computers / IT / Electronics bachelor's or master's degree (or equivalent) in business administration or related field.
• Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc.
• Exceptional skills in leadership, time management, facilitation, and organization.
• Experience in managing stakeholders.
• Working knowledge of Banking and Finance Domain is the must.
• Outstanding knowledge of change management principles and performance evaluation processes.
• PMP or Prince2 certification.
• Proven experience managing several major projects involving diverse operations and technology groups. Client-facing skills.
• Strong problem-solving skills,
• Excellent English writing & speaking communication skills.
• Proven ability to negotiate and influence business decisions and directions.
• Excellent organizational, customer service and people skills.
• Ability to meet deadlines.

Preferred skills and qualifications

• Working in second shift
• Techno functional background would be an added advantage.

What's in it for you?

• Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market lea