Senior Client Services Project Manager Actimize

NiCE; Pune District; Hybrid; INR 2,400,000 - 4,200,000; Full time

Job summary

NiCE is hiring a Senior Client Services Project Manager in Pune to guide client engagements from initiation to deployment. You will own project plans, budgets, resource allocation and stakeholder communications, ensuring value delivery and service excellence.

The role requires deep domain knowledge in IT projects, strong leadership, and client-facing capabilities. Join NiCE’s flexible hybrid model (2 days in office, 3 days remote) and contribute to strategic initiatives while advancing your

Qualifications

• 5–10 years IT industry experience.
• Bachelor's or master's in business administration or related field.
• Strong PM tools knowledge: MPP, JIRA, Confluence, Power BI.
• PMP or Prince2 certification.
• Excellent English writing and speaking skills.
• Client-facing experience and stakeholder management.
• Experience in Banking and Finance domain.
• Knowledge of change management principles and performance evaluation processes.
• Ability to manage multiple projects and diverse teams.

Responsibilities

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
• Manage all project tasks including schedules, budgets, and resources to ensure quality solutions within time and cost constraints.
• Establish relationships and effectively communicate with client team members including business users and management personnel.
• Prepare project status reports and presentations to keep management and customers informed of status and issues.
• Create and manage project plans, define schedules, allocate resources and monitor progress.
• Coordinate multiple projects amongst different internal teams and stakeholders.
• Plan for contingencies and anticipate variations that may affect resources and implementation.

Job description

Job Description:

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Senior Client Services Project Manager is a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

How will you make an impact?

• Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
• Establish relationships and effectively communicate with key members of client team including business users and management personnel.
• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
• Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model
• Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders
• Create & manage project plans. Define project schedules, allocate resources and monitor progress.
• Get involved in project at high level for functional and technical aspects.
• Co-ordination of multiple projects amongst different internal teams and stake holders.
• Align project objectives with company goals, and make sure project team is clear on objective
• Plan for project contingencies and anticipate variations that may affect resources, successful implementation.
• Follow the company Code of Ethics, procedures always.

Have you got what it takes?

• Overall, minimum 5-10 years of IT Industry experience
• Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field

• Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc.
• Exceptional skills in leadership, time management, facilitation, and organization
• Experience in managing stakeholders.
• Working knowledge of Banking and Finance Domain is the must.
• Outstanding knowledge of change management principles and performance evaluation processes
• PMP or Prince2 certification
• Proven experience managing several major projects involving diverse operations and technology groups. Client-facing skills.
• Strong problem-solving skills,
• Excellent English writing & speaking communication skills.
• Proven ability to negotiate and influence business decisions and directions.
• Excellent organizational, customer service and people skills
• Ability to meet deadlines.

Preferred skills and qualifications

• Working in second shift
• Techno functional background would be an added advantage.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11936

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.