General Manager (Business Operations)

Urban Company; Mumbai; On-site; INR 4,000,000 - 8,000,000; Full time

Benefits offered by this job

Great work environment

Growth opportunities

High ownership

Job summary

A leading service technology platform in Mumbai is seeking a General Manager to build and manage operations. This hands-on role requires ownership of the business, focusing on service quality and expansion while leading a high-performing team. The ideal candidate has experience in high-growth environments like startups or eCommerce. Expect a dynamic work environment with significant growth opportunities and the ability to make impactful decisions.

Qualifications

• Experience in operations, eCommerce, or FMCG environments required.
• Ownership and excellence mindset essential.
• Ability to solve complex problems and drive change.

Responsibilities

• Own and build business aspects across city cluster.
• Develop marketplace quality and service availability.
• Build and lead a high-performance team.
• Collaborate with product and marketing teams on key projects.
• Drive performance and decision-making for the business.

Skills

Experience in a high-growth operations-based Startup

Strong problem-solving skills

Leadership skills

People leadership

Job description

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage

therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise. Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj , Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators.

The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

• Customer love: Build a platform that offers truly delightful and differentiated services
• Partner empowerment: Build a deep, full-stack partnership with service partners,
• Helping improve their earnings and overall livelihood
• Technology first: Bring innovation and technology to an age-old industry

What you’ll do:

• Independently own and build all aspects of UC’s business across your vertical in the city cluster you are responsible for -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion. This is an operations-heavy role; the leader is expected to be hands-on and on the ground.
• Grow the marketplace by improving the quality of service, like service availability, on-the-job quality through training, etc.
• Build, coach, and lead a high-performance team - they need to be good at hiring and grooming talent.
• Be part of key projects that improve the performance of the overall category - work with category heads, product, and marketing teams.
• In a nutshell, the General Manager is expected to completely own and drive the business, the team, and make all decisions for the city cluster. This is an operationally heavy role, and we expect the leader to be strong on operational excellence and leadership skills.

What We Need:

• Experience in a high-growth operations-based Startup, Ecommerce, FMCG.
• High sense of ownership and a penchant for excellence.
• Extremely strong first-principles problem solvers, who have a maker/builder within them and want to bring to life consumer insights to revolutionize the service industry.

What can you expect:

• A great work environment with massive ownership and growth opportunities.
• Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession.
• A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change.
• Growth opportunities within UC via our robust internal mobility program.