Customer Services Agent- Ahmedabad, India

Qatar Airways Group; Ahmedabad District; On-site; INR 350,000 - 550,000; Full time

Job summary

Qatar Airways Group in Ahmedabad, India, is recruiting a Customer Services Agent within the Contact Centre to deliver service excellence across phone, email and web chat.

The role handles airline reservations, ticketing, refunds and product inquiries, requiring Amadeus knowledge, strong English communication and the ability to work in a high-volume environment. Training provided, with relocation support if needed.

Qualifications

• High School Qualification with 2 years of relevant experience in Airline reservation and ticketing, Airport check-ins, Contact/ call centre.
• Relevant experience in Amadeus is essential.
• Good typing skills.

Responsibilities

• Respond professionally to customer calls and queries.
• Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
• Receive in-bound calls from customers to provide information/updates as required.
• Handle multi-products and services and elevate queries when appropriate.
• Create new reservations and modify existing ones; issue tickets.
• Process refunds.

Skills

English communication

Typing speed

Amadeus (GDS)

Airline reservation system

Customer service

Education

High School Qualification

Tools

Amadeus GDS

Job description

General Information

Ref #

230431

Location

Job family

Corporate & Commercial

• Closing Date: 2026-12-05

Description

Qatar Airways is recruiting for the role of Customer services agent within Contact Centre based in Ahmedabad, India.

The position will be responsible for providing service excellence to Qatar Airways customers through different channels of communication such as telephone, email and web chat & ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.

Responsibilities:

Respond professionally to customer calls and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.

Receive in-bound calls from customers in order to provide information/ updates as and when required.

Handle multi-products and services as required and elevate queries to your Senior Contact Centre staff when appropriate.

Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.

Process refunds

Upon joining, you will undergo 6 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey.

If you are successful, you will receive a competitive salary package, travel benefits, health insurance, relocation support (for those residing outside Ahmedabad), annual leave, transportation support for night shift and other benefits applicable as per local labor law.

If you have what it takes to deliver the best, then this opportunity is for you.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualification

Education background and Experience

High School Qualification with 2 years of relevant experience in Airline reservation and ticketing, Airport check-ins, Contact/ call centre.

Relevant experience in GDS System (Amadeus) is essential. Having IATA or Airline Basic Tariff course certification can be considered.

Good computer skills ideally with previous knowledge of contact centre/ reservation and ticketing systems

Good typing skills.

Communication Skills

Excellent written and spoken English.

Efficient in managing call from a high-volume and fast-paced environment.

Strong comprehension and articulate.

Qualification and skills

Interactive, customer service oriented with warm, cheerful and expressive personality.

Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.

Polite, reliable, knowledgeable and able to adapt to changing requirements.

Open to new learnings and flexible to adapt to new concepts and system.

Able to perform under pressure.

Flexible to work on shifts.

You must be willing to relocate or to be based in Ahmedabad (Gujarat).

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.