Senior Business Systems Analyst

Carelon Global Solutions; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Carelon Global Solutions India seeks a Senior Business Systems Analyst II to lead requirements, data analysis and backlog for a Health Insurance focused product. You will collaborate with engineering, product and business teams across a global product group and prior experience in Agile environments is preferred.

You will drive market and competitor insights, craft user stories, and ensure clear acceptance criteria while partnering with stakeholders to deliver end-to-end product capabilities.

Qualifications

• Bachelor’s degree in Engineering or equivalent (BCA/MCA) from a recognized University
• MBA or equivalent (PGDM, Diploma in Management) would be an added advantage
• 4-7 years of IT industry work experience, with about 2-3 years in Product Management (includes sprint planning, backlog management, PI Planning)

Responsibilities

• Lead requirements gathering sessions for new product features and enhancements
• Analyze data, processes and systems; create and manage product backlog
• Translate business needs into functional/technical specifications; perform impact analysis
• Create mapping documents and system integration documents; perform root cause analysis
• Participate in PI planning, grooming and sprint planning; maintain risk/issues and track to closure
• Collaborate with UX/UI designers, engineering, QA and release teams; support UAT and user sign-offs

Skills

Product Management

Data Analytics

Stakeholder Management

Backlog management

User story writing

Analytical skills

Communication

Education

B.E./B.Tech or equivalent

MBA or equivalent

Tools

Jira

Rally

Confluence

SQL

Job description

Product Management - Senior Business Systems Analyst II - BF - 22-77-2 - JR201810 Position Title: Product Management - Senior Business Systems Analyst II - BF - 22-77-2 - JR201810 Job Family: BSP > Business Support Shift: Job Description: Job Title Senior Business Systems Analyst II Requirement Type Full-Time Employee Job Location Bangalore Job Level Senior Associate Hiring Manager Senior Manager Product Management Primary Skill Product Management Business Product Management - Data Analytics Individual Contributor / People Manager Individual Contributor

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 112 million individuals across 14 states. A regular in Fortune 500 list, Elevance Health ranked 18 in 2026. Gail Boudreaux , President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 81st rank on this list.

ABOUT CARELON GLOBAL SOLUTIONS

Carelon Global Solutions (CGS) is a healthcare solutions company simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB PURPOSE

Carelon Global Solutions India is seeking for a Senior Business Systems Analyst II . In this role, associate will be primarily responsible for requirements analysis, analysis of data, processes & systems associated with the requirements, creating and managing a product backlog for a specific set of capabilities of a Health Insurance focused product/application. While you take planned features to the market, you are also expected to keep yourself up to date with the market/competition and bring fresh ideas that will help in creating a competitive Product. In this position associate will work in a global product team collaborating with the Engineering, Product and Business teams and carrying out responsibilities of a Sr. Product Analyst.

JOB RESPONSIBILITY

Product Management (Technical) Leading requirements gathering sessions for new product features and feature enhancements Analysis, documentation of requirements, walk through with business users for sign-offs Analysis of data/systems/processes associated with requirements (data profiling, understanding relationship between data fields/tables, performing impact analysis and effort estimation) Translating business needs/requirements into functional and technical specifications for features/enhancements/solutions (data flow diagrams, process flow diagrams, impacted systems analysis) Conducting gap analysis (current v/s desired state) and providing solution options Creation of mapping documents/report books/system integration documents Performing Root Cause Analysis Performing defect triage analysis Pseudo code/SQL queries to support implementation activities Product Management (Functional) Conducting market/competitor assessments and discussions with internal teams to identify new features that could improve the competitiveness of the Product Creation of business cases for compelling ideas working with the US Product Manager with preliminary estimates collaborating with engineering/architect team members Analysis of high level requirements and breaking them down to logical features and user-stories with clear objectives, outcomes and acceptance criteria Creating, managing and prioritization of the Product Backlog Conducting PI Planning, grooming and sprint planning sessions with the Engineering teams Participating in the scrum and ensuring requirement related impediments/clarifications faced by the team are resolved Work closely with the stakeholders (Engineering Lead, Engineering team members, Architects, Business, Onshore Product Manager, Quality Team, Release teams) during the course of product development Maintain requirements related risks/issues and track them to closure by working with the respective stakeholders Working with UX/UI designers to articulate requirements and enabling them to create mockups Reviewing test cases, test scenarios created by the QA team for User Story testing Validation of the test results and user-story acceptance Support UAT (User Acceptance Testing), working with UAT stakeholders Lead product demo with stakeholders for feedback and providing status updates (progress/risk/challenges) Participating and preparing Business Readiness documents (including release notes, Quick Start Guides, User Manuals, FAQs) for end-user training Assist in gathering and performing analysis including data analysis/profiling, process flow analysis, issue/observation analysis, root cause analysis (need basis)

QUALIFICATION

Bachelor’s degree in Engineering or equivalent (BCA/MCA) from a recognized University MBA or equivalent (PGDM, Diploma in Management) would be an added advantage Specialized training, certifications, and/or other special requirements (one or more of the below will be nice to have): Product Management (example certifications listed below) Certified Scrum Product Owner (CSPO) Professional Scrum Product Owner (PSPO) SAFe® Product Owner/Product Manager (POPM) Pragmatic Marketing US Healthcare (AHM250) Business Analysis (example certifications listed below) CBAP (Certified Business Analysis Professional) CCBA (Certification of Capability in Business Analysis)

EXPERIENCE

Overall work experience of 4-7 years of IT industry work experience About 2-3 years of experience in Product Management (includes sprint planning, backlog management, PI Planning, Market Assessment) Experience of working in an Agile environment Exposure to Jira, Rally, Confluence or other user story /requirement management tools Prior experience of working with SQL , Data Analytics, Reporting, AI would be an added advantage Prior experience in US Healthcare, Startups will be very valuable

SKILLS AND COMPETENCIES

• Excellent written and verbal communication skills
• Stakeholder Management (Ability to connect and communicate with technical, functional and business stakeholders)
• Backlog management, User story writing, User Story grooming, Sprint Planning
• Understanding of US Healthcare players and 1-2 process areas (like claims, benefits, provider/network management)
• Excellent Analytical skills
• Excellent planning, organizational and time management skills
• Understanding of technology (Databases, Data Flows, SQL, Reporting, Cloud, AI concepts)
• Hands-on usage of AI tools that help in product management

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom. Holistic well-being Our culture and initiatives are underpinned by diversity, equity and inclusion Varied opportunities for rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center.

EQUAL OPPORTUNITY EMPLOYER

Carelon Global Solutions is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Reasonable Accommodation Our inclusive culture empowers Carelon Global Solutions to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Disclaimer

Disclaimer: Offered designation titles differ* Job Type: Full time Experience Level Senior Level