Senior Business Analyst - CLOS

Newgen Software Inc.; Dadri; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Newgen Software Inc. is seeking a skilled Business Analyst to lead requirements gathering for CLOS/MSME processes and translate business goals into precise requirements. You will produce BRD/FSDs, user stories, and guide cross-functional teams through design and validation stages.

Key duties include coordinating with sales, pre-sales, and product teams, managing change requests, and ensuring timely documentation and UAT quality. Travel readiness and banking domain knowledge are valued.

Qualifications

• Excellent communication skills required.
• Willingness to travel frequently as per project needs.
• Well-organized, reliable and proactive professional.
• Strong domain knowledge of Lending/ MSME processes.
• Banking exposure is desirable.

Responsibilities

• Lead requirements gathering & elicitation for CLOS/MSME processes with stakeholders.
• Prepare BRD/FSD/User stories and maintain project documentation.
• Collaborate with technical teams to define feasible solutions and conduct walkthroughs.
• Coordinate UAT/SIT activities with clients and ensure sign-off with minimal changes.
• Liaise with sales, pre-sales, management, product and technical teams to align requirements and milestones.

Skills

Communication

Travel readiness

Team player

Domain knowledge

Banking exposure

Education

B.Tech/BE

MCA

MBA

Experience: 3-10 years

Job description

Job Purpose

To lead business requirements analysis for CLOS/MSME processes by gathering, analyzing, and documenting functional and technical requirements. The role ensures alignment between business objectives and system capabilities through detailed requirement elicitation, solution definition and effective stakeholder collaboration. Involved in end to end Project lifecycle including UAT & Go-Live.

Principal Accountabilities

Accountabilities

Major Activities

Requirements Gathering & Elicitation

• Conduct detailed discussions with customers to understand their business requirements.
• Analyse functional and domain requirements for CLOS/MSME process.
• Translate business objectives/ policies into clear and actionable requirements.
• Ensure adoption of standard accelerator to the client.

Documentation

• Prepare Business Requirement Documents (BRD)/ Functional Specification Documents (FSD)/ User Stories.
• Maintain updated documentation throughout the project lifecycle.

Solution Design & Validation

• Work with technical teams to define feasible and scalable solutions.
• Participate in solution walkthroughs and validations with stakeholders.

SIT/UAT

• Conduct UAT along with the client and get sign off with mini. changes.
• Ensure least conflict in requirement versus built during UAT.

Stakeholder Management

• Liaise with sales, pre-sales, management, product and technical teams to ensure alignment.
• Liase with project team to facilitate requirement workshops/ discussions and achieve billing milestones.
• Liaise with various customer stakeholders to avoid escalations.

Change Request Management

• Document, analyse, and prioritise change requests.
• Update user stories and communicate impact to all stakeholders.
• Provide accurate estimations for requirements and enhancements.
• Support planning and scheduling activities.

Key Performance Indicators

Value-Added Dashboard Delivery

Timely delivery of a value-added dashboard to the customer upon completion of gap study.

Customer Satisfaction

Improvement in customer satisfaction measured through MOTs scores and the average performance across Requirement Gathering/ Gap Study, Development, SIT/ UAT and Project Closure stages.

Quality & Timeliness of Document Submission

Consistent adherence to documentation quality guidelines and timely submission of key documents and artefacts including, but not limited to:

• End-to-end Process Flow Diagrams (in swimlanes)
• API Specifications and Data Mapping

Adherence to Agreed Schedule

Maintaining schedule variance within ±15% during Gap Study and UAT phases and ensuring on-time Gate 5 delivery against the baseline.

Upskilling & Capability Building

Completion of L&D-mandated trainings including Business Etiquette and Newgen Product knowledge trainings.

Accelerator-Based Project Timelines & Budget Compliance

Completion of Accelerator-based Gap Studies within ±20% variance of Gate 0 estimates with documentation aligned to standard Accelerator SRS and Field List templates, including gap identification and justification. Regular reviews with Accelerator Teams before SRS finalisation.

Key Dimensions

Geographical Scope of the Role

India and other Regions (APAC, EMEA etc. depending upon the project)

Knowledge, Skills and Experience

Educational Qualifications

B. Tech/ BE, MCA or MBA

3-10 years

Skills Required (Technical and / or Behavioral)

Excellent Communication Skills: Strong proficiency in both written and verbal communication.

Willingness to Travel: Should be ready for frequent travels as per project and business requirements.

Professional Attributes: Well-organized, confident, self-motivated, and a strong team player. Should demonstrate reliability, responsiveness, resourcefulness, creativity and an innovative approach to problem-solving.

Domain Knowledge: Strong understanding of Lending Credit Policies, Loan Origination Workflows, Loan Products/ Facilities, Eligibility Assessments & Calculations, System Integrations, Financial & Non-financial Analysis, Due-diligence & Compliance Processes, Risk Rating Methodologies, Pre & Post Sanction Loan Documents and other SOPs associated with Corporate/ MSME lending.

Banking Exposure (Preferred): Prior work experience in a Bank within Corporate/ MSME verticals is desirable

Prior experience in Corporate/ MSME Lending Projects, Product Management, Presales or Delivery will be an added advantage.