Executive - Technical Support

Newgen; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Newgen in Mumbai is seeking an experienced Business Analyst specialized in Secured Loans to support digital transformation and process automation across Home Loans, LAP, Vehicle, Gold, and Mortgage Loans. You will collaborate with business, technology, and operations teams to capture requirements and translate them into functional specs.

You will prepare BRD/FRD, User Stories, and Use Cases; conduct gap analyses; assist in solution design for LOS, LMS, and Digital Lending platforms; and support

Qualifications

• Gathering and documenting business requirements with BRD/FRD.
• Understanding secured lending products and related processes.
• Translating requirements into functional specs for tech teams.
• Performing gap analyses and proposing improvements.
• Experience with LOS/LMS and digital lending platforms.

Responsibilities

• Interact with users to gather, analyze, and document requirements.
• Prepare BRD, FRD, user stories, and use cases.
• Translate business needs into functional specs for dev teams.
• Lead gap analysis and process improvement initiatives.
• Support solution design for LOS/LMS; participate in integrations.
• Assist testing, SIT/UAT, and defect resolution tracking.
• Create process flows, wireframes, and MIS dashboards.

Skills

Requirements Gathering

BRD / FRD Preparation

User Stories / Use Cases

Gap Analysis

Process Mapping

UAT Management

Stakeholder Management

Analytical Thinking

Problem Solving

Communication

Attention to Detail

Team Collaboration

Education

Bachelor's Degree in Engineering, Finance, Business Administration, or IT

MBA / PGDM

CBAP / CCBA / Agile BA / Scrum / Banking Certifications

Tools

SQL

Data Analysis

API Integration Understanding

Excel

Visio

JIRA

Confluence

BPMN / Process Flow Modelling

Job description

Position Summary

We are seeking an experienced Business Analyst with expertise in the Secured Loans domain to support digital transformation and process automation initiatives. The ideal candidate should possess strong knowledge of secured lending products such as Home Loans, Loan Against Property (LAP), Vehicle Loans, Gold Loans, and Mortgage Loans. The candidate will work closely with business stakeholders, technology teams, and operations teams to gather requirements, analyze business processes, and deliver efficient lending solutions.

Key Responsibilities

Requirements Gathering Analysis

• Interact with business users and stakeholders to gather, analyze, and document business requirements.
• Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and Use Cases.
• Translate business requirements into functional specifications for development teams.
• Conduct gap analysis and recommend process improvements.

Secured Loan Process Expertise

• Understand end-to-end Secured Loan lifecycle including:oLead ManagementoLoan OriginationoCredit AssessmentoProperty ValuationoLegal VerificationoUnderwritingoSanction DisbursementoLoan Servicing Collections
• Ensure compliance with regulatory and internal lending policies.

Stakeholder Management

• Coordinate with Product Owners, Business Teams, Operations, Risk, Credit, Legal, and IT teams.
• Facilitate workshops, requirement discussions, and solution walkthroughs.
• Manage stakeholder expectations and obtain sign-offs on requirements.

Solution Design Implementation

• Collaborate with development and QA teams during solution design and implementation.
• Support LOS (Loan Origination System), LMS (Loan Management System), and Digital Lending Platform initiatives.
• Participate in system integration discussions involving Core Banking Systems, Credit Bureaus, e-KYC, CKYC, Account Aggregator, and Valuation Agencies.

Testing UAT Support

• Prepare test scenarios, test cases, and business validation documents.
• Support SIT and UAT activities.
• Track defects and coordinate resolution with technology teams.

Reporting Documentation

• Create process flows, wireframes, and business process models.
• Prepare MIS reports and dashboards related to loan processing and operational KPIs.
• Maintain project documentation and knowledge repositories.

Domain Knowledge

• Strong understanding of Secured Lending products: oHome LoansoLoan Against Property (LAP)oMortgage LoansoVehicle LoansoGold Loans
• Knowledge of LOS, LMS, and Digital Lending platforms.
• Understanding of Credit Underwriting, Collateral Management, and Loan Servicing processes.

Business Analysis Skills

• Requirement Gathering
• BRD / FRD Preparation
• User Stories Use Cases
• Gap Analysis
• Process Mapping
• UAT Management
• Stakeholder Management

Technical Skills

• SQL and Data Analysis
• API Integration Understanding
• Excel, Visio, JIRA, Confluence
• BPMN / Process Flow Modelling

Preferred Qualifications

• Bachelor's Degree in Engineering, Finance, Business Administration, or Information Technology.
• MBA / PGDM preferred.
• Certifications such as CBAP, CCBA, Agile BA, Scrum, or Banking Certifications are advantageous.

Preferred Experience

• Experience working with Banks, NBFCs, FinTechs, or Lending Product Companies.
• Exposure to Digital Lending, Mortgage Lending, and Loan Origination Systems.
• Experience in Agile and Waterfall project environments.

Key Competencies

• Analytical Thinking
• Problem Solving
• Communication Presentation Skills
• Stakeholder Management
• Attention to Detail
• Customer-Centric Approach
• Team Collaboration

Key Skills: Business Analyst