Senior Business Analyst

Net Connect; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Net Connect is seeking a Senior Business Analyst - Life Sciences to drive digital transformation by optimizing Salesforce CRM across sales, marketing, and customer engagement in Gurgaon.

You will collaborate with business stakeholders to capture requirements, lead data-driven analyses, and develop dashboards in Power BI or Tableau to inform commercial strategies.

The role emphasizes cross-functional collaboration, CRM data governance, and process standardization to deliver measurable improvements.

Qualifications

• 6–9 years as Business Analyst, CRM Analyst, or Consulting Analyst in life sciences.
• Hands-on Salesforce CRM experience, preferably Sales Cloud and Life Sciences Cloud.
• Strong data analysis and visualization skills (Excel, Power BI, Tableau).
• Experience with Agile methodologies and user story creation is preferred.

Responsibilities

• Collaborate with business stakeholders to gather and define requirements, translating them into functional specifications.
• Lead the implementation, enhancement, and adoption of Salesforce CRM solutions, including Life Sciences Cloud, Healthcare Cloud, and Sales Cloud.
• Document and manage business requirements, user stories, process flows, and functional specifications to support project objectives.
• Work with cross-functional teams across commercial operations, IT, sales, marketing, and analytics to deliver integrated business solutions.
• Perform data analysis to generate actionable insights informing commercial strategies and decisions.
• Develop and maintain reports and dashboards using Salesforce and BI tools to monitor key business metrics.
• Participate in UAT and defect management to ensure solution validation.
• Assist in change management, stakeholder communication, and training activities to facilitate project implementation.

Skills

Salesforce CRM

Life Sciences domain

Requirements gathering

Data analysis

Education

Bachelor's degree in Engineering, Life Sciences, Pharmacy, Biotechnology, Business, or related field

Tools

Excel

Power BI

Tableau

JIRA

Job description

Key Responsibilities

• - Collaborate closely with business stakeholders to gather and define requirements, translating them into functional specifications.
• - Lead the implementation, enhancement, and adoption of Salesforce CRM solutions, including Life Sciences Cloud, Healthcare Cloud, and Sales Cloud.
• - Document and manage comprehensive business requirements, user stories, process flows, and functional specifications to support project objectives.
• - Work with cross-functional teams across commercial operations, IT, sales, marketing, and analytics to deliver integrated business solutions.
• - Perform detailed data analysis to generate actionable insights that inform commercial strategies and decision-making processes.
• - Develop and maintain reports and dashboards using Salesforce and other BI tools to monitor and analyze key business metrics.
• - Participate in user acceptance testing (UAT) and defect management, ensuring solution validation and alignment with business needs.
• - Assist in change management, stakeholder communication, and training activities to facilitate project implementation and adoption.

Overview

• - The Senior Business Analyst - Life Sciences will play a pivotal role in driving digital transformation initiatives within the consulting sector, focusing on the life sciences domain.
• - This position is based in Gurgaon and involves collaborating with key business stakeholders to optimize CRM solutions, particularly Salesforce, to enhance sales, marketing, and customer engagement strategies.
• - The successful candidate will leverage their experience in life sciences and Salesforce to conduct data-driven analyses that support strategic decision-making and process improvements.
• - With a primary focus on commercial, sales, and digital transformation, the role requires a proactive approach in documenting business requirements and facilitating cross-functional collaboration.
• - The analyst will also support CRM data governance and process standardization to ensure continuous improvement in business operations.

Requirements

• - Bachelor's degree in Engineering, Life Sciences, Pharmacy, Biotechnology, Business, or a related field.
• - 6 to 9 years of experience as a Business Analyst, CRM Analyst, or Consulting Analyst, particularly within the life sciences sector.
• - Proven hands-on experience with Salesforce CRM, with a preference for Sales Cloud and Life Sciences Cloud.
• - Strong understanding and experience in sales operations, customer engagement, and commercial processes in the life sciences industry.
• - Demonstrated expertise in requirements gathering, business process mapping, and documentation.
• - Proficiency in data analysis and visualization tools such as Excel, Power BI, or Tableau, along with strong analytical skills.
• - Salesforce Administrator Certification and familiarity with Agile methodologies, JIRA, and user story creation are preferred.