Senior BMS / BAS Specialist / Engineer , Amazon Maintenance Operation Centre (Fulfillment & Operations)

Amazon Inc.; Hyderabad; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Amazon Maintenance Operation Centre in Hyderabad is seeking a seasoned Senior BMS Specialist to maintain, optimize, and extend our global BMS portfolio. You will drive programming, commissioning, and IoT analytics while aligning with energy efficiency goals.

The role requires flexible shifts to provide 24/7 BMS support across a global customer base, with strong collaboration across WWRE, Sustainability, and RME teams. A background in HVAC and building controls is essential.

Qualifications

• Bachelor's degree in electrical or mechanical engineering or equivalent, or 5+ years of professional or military experience.
• Flexible schedule/shift/work area, including weekends/nights/holidays.
• Ability to remotely troubleshoot BMS communication issues (BACnet, LON, Modbus via RS485; Niagara Fox; MQTT; BACnet/IP; SNMP).
• Ability to integrate multiple protocols (BACnet, LON, Modbus, SNMP) to a single platform with normalized data for visualization.
• Experience in BMS programming and commissioning, min 3 years in building controls/HVAC or related field.

Responsibilities

• Maintain and optimize BMS technologies, IoT platforms, and data analytics of the BMS.
• Monitor and maintain ticket/work order processes and queues while ensuring quality.
• Analyze BMS data to identify opportunities for optimization, energy efficiency, and cost savings.
• Design, implement and manage BMS SOPs, policies and processes scalable across the globe.
• Support development and execution of strategies for maintaining and expanding global services.
• Collaborate with WWRE, D&C, Sustainability, RME and other stakeholders to understand requirements.
• Uphold change-management processes and document initiatives.
• Establish relationships with internal stakeholders and vendors for a customer-centric approach.
• Provide strategic insights to management on BMS trends and best practices.
• Lead training sessions to enhance field RME and BMS skills.
• Drive a culture of innovation and continuous improvement.
• Willing to work flexible shifts for 24/7 BMS support.

Skills

BMS programming

HVAC understanding

Remote troubleshooting

Education

Bachelor's degree in electrical or mechanical engineering or equivalent, or 5+ years experience

Tools

BACnet

LON

Modbus

Niagara Fox

MQTT

Job description

Senior BMS / BAS Specialist / Engineer , Amazon Maintenance Operation Centre

Job ID: 10473743 | ADCI HYD 16 SEZ - H83

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.

Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.

Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams’ bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.

Join us in the Amazon Maintenance Operation centre team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.

Purpose of job

We are seeking a seasoned Senior Building Management System (BMS) Specialist to join our current team and support one of the largest BMS portfolios in the world. This role requires a dynamic individual with a strong technical foundation in BMS programming, coupled with good HVAC understanding. The successful candidate will spearhead efforts to maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences.

Key job responsibilities

• Maintain and optimize BMS technologies, IoT platforms, and data analytics of the BMS.
• Monitor and maintain ticket/work order processes and queues while ensuring customer care and quality meet the high bar.
• Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings.
• Design, implement and manage BMS Standard Operating Procedures, Policies and Processes which are scalable across the globe.
• Support the development and execute a comprehensive strategy for maintaining, improving, and expanding our global support services.
• Collaborate closely with WWRE, D&C, Sustainability, RME and other stakeholders to comprehend customer requirements, business objectives, and operational needs.
• Uphold compliance with the change management processes.
• Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach.
• Provides strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices and emerging technologies.
• Take ownership of BMS initiatives, documenting white papers, managing timelines and stakeholders.
• Lead training sessions and development programs for internal teams and individuals to continuously enhance the capability, technical skills of field RME teams, and BMS Specialists.
• Drive a culture of innovation, continuous improvement, and knowledge sharing within the team.
• Willing to work flexible shifts to provide 24/7 BMS support, ensuring global customers receive timely and reliable assistance.

Basic Qualifications

• Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent, or 5+ years of professional or military experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, SNMP).
• Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, SNMP to a single platform with normalized data for standard visualization.
• Experience in BMS programming and commissioning, with a minimum of 3 years in building controls and HVAC or related field.

Preferred Qualifications

• Experience with Industrial control systems, both hardware and software
• Certification in relevant programming languages or BMS systems such as Tridium Niagara

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.