BMS Specialist, Amazon Maintenance Operation Centre

Amazon; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ADCI HYD 16 SEZ - H83 seeks a seasoned Building Management System (BMS) Specialist to join an existing team supporting a large BMS portfolio. The role demands a strong technical foundation in BMS programming, with project leadership and business sense to maintain, enhance, and optimize global services.

The candidate will monitor, troubleshoot, and document BMS activities, work with contractors, and provide 24/7 support to ensure seamless operations and top-notch customer experiences.

Qualifications

• 1+ year in building controls or related field.
• Bachelor's degree or Diploma in Engineering or related field.
• Experience with BACnet, LON, Modbus or similar fieldbus protocols.
• Experience remotely troubleshooting BMS communication issues.

Responsibilities

• Monitor BMS tickets and work orders for timely resolution.
• Basic troubleshooting of BMS technologies, IoT platforms, and system data.
• Update maintenance logs and documentation accurately.
• Assist in contractor supervision and site access control.
• Support training and knowledge sharing within the team.
• Maintain communication with internal stakeholders and vendors.
• Provide 24/7 BMS support across global customers.
• Follow SOPs and escalate complex issues appropriately.
• Contribute to continuous improvement initiatives.

Skills

BMS programming

Troubleshooting

Remote troubleshooting

Shifts 24x7 support

Education

Bachelor's degree or Diploma in Engineering or related field

Tools

BACnet

LON

Modbus via RS485

Niagara Fox

MQTT

BACnet/IP

SNMP

Job description

Description

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.

Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.

Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering to the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our operation is built on the team’s bond and the work ethic that enables our business to run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.

Join us in the Amazon Maintenance Operation Centre. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.

Purpose of job

We are seeking a seasoned and visionary Building Management System (BMS) Specialist to join an existing team that supports post project activities across one of the largest BMS portfolios in the world. This role requires a dynamic individual with a strong technical foundation in BMS programming, coupled with exceptional project leadership skills and business acumen. The successful candidate will maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences.

Key job responsibilities

• Monitor and respond to BMS tickets and work orders, ensuring timely resolution
• Conduct basic troubleshooting of BMS technologies, IoT platforms, and system data
• Update maintenance logs, compliance records, and ticket documentation accurately
• Assist in contractor supervision and site access control activities
• Follow established Standard Operating Procedures and escape complex issues appropriately
• Support training sessions and knowledge sharing within the team
• Maintain strong communication with internal stakeholders and vendors
• Work flexible shifts to provide 24/7 BMS support, ensuring global customers receive timely assistance
• Follow clear instructions and apply best responses to resolve Building Management System issues
• Contribute to continuous improvement initiatives and team development

Basic Qualifications

• Work all days and shifts, including overtime (24 hours a day, 7 days a week operation, including holidays)
• Experience in BMS programming, commissioning and Troubleshooting with a minimum of 1+ years in building controls or related field
• Bachelor's degree or Diploma in Engineering, Electrical/Electronics/Communications Engineering, Computer Science, or related field (or equivalent work experience)
• Experience in remotely troubleshooting BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, SNMP) is essential.
• Experience in BMS programming, commissioning and Troubleshooting with a minimum of 3-5 years in building controls or related field

Preferred Qualifications

• Certification in relevant programming languages or BMS systems such as Tridium Niagara

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ADCI HYD 16 SEZ - H83

Job ID: A10409836