Senior Biomedical Engineer

Cyrix Health Care; Shimla (urban); On-site; INR 350,000 - 550,000; Full time

Job summary

Cyrix Health Care in India is seeking an experienced Biomedical Equipment Technician to join the field service team. You will map and maintain equipment records, handle service calls, provide remote support, and assist with breakdown escalations for engineers.

You will also perform installations, preventive maintenance, and keep thorough service reports. Posting emphasizes hands-on training, spare parts coordination, and maintaining strong hospital relations to ensure timely and effective

Qualifications

• 3-8 years of field experience in medical devices or hospital maintenance projects.
• Experience with critical care equipment is a plus.
• Strong fault finding and documentation skills.

Responsibilities

• Map and maintain medical equipment database with high accuracy.
• Respond to service calls and raise spare parts requests.
• Provide remote technical support to field team as needed.
• Assist with breakdown escalations from junior engineers.
• Perform installations and preventive maintenance, submit reports.
• Update service activities in the application.
• Ensure customer satisfaction and hospital relations.
• Escalate issues within defined turnaround times.
• Coordinate team activities and provide technical guidance to staff.
• Arrange spares and tools from local markets and central stock as needed.

Skills

Field experience

Technical support

Maintenance

Training & coaching

Education

Biomedical Engineering degree/diploma

Tools

Service application

Job description

Role & responsibilities

• Ensure the accurate mapping and addition of new medical equipment while maintaining a 100% accuracy rate in the equipment database.
• Attend to all types of medical equipment service calls promptly and raise purchase requests for necessary spare parts.
• Provide technical support to the field team via phone or video conferencing as needed, always ensuring assistance.
• Take responsibility for attending and assisting with breakdown calls escalated from junior biomedical engineers and biomedical engineers.
• Perform installations and preventive maintenance tasks as required. Submit reports and maintain comprehensive service records for documentation purposes.
• Update service activities in the designated service application both individually and as a team effort.
• Ensure customer satisfaction and maintain positive relationships with hospitals, authorities, and various other clients.
• Ensure timely escalation through proper channels within the specified turnaround time.
• Coordinate and track team activities to ensure efficient operations. . Provide technical guidance and training to engineers and healthcare professionals to enhance their skills and knowledge.
• Receive and arrange spares and tools from local markets, division stock, central stock, and original equipment manufacturers as needed.

Preferred candidate profile

• 3- 8 years of field experience in medical devices / Multi specialty hospital/ Biomedical Equipment Maintenance Project.
• Expertise in one or two critical care equipment is preferred