Senior BA, Employee Experience

Diageo; Bengaluru; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Diageo is seeking a Senior Business Analyst to advocate for the ServiceNow HR platform, coordinating HR improvements with HR Operations teams and global stakeholders. You will safeguard HR integrations and guide requirements to ensure standardized, compliant developments across the HR landscape.

The role requires strong English communication, experience with ServiceNow and Workday, and a track record in multinational HR Shared Services.

Qualifications

• English-language fluency with excellent verbal and written communication.
• Experience gathering requirements from non-technical stakeholders and coordinating with technical partners.
• Understanding of ServiceNow HR modules (HR Service Delivery, HR Agent Workspace, HR Knowledge Management).
• Experience with Workday HCM is preferred.
• 2+ years in a multinational HR Shared Services environment.
• Familiar with change governance processes and documentation.
• Experience designing or implementing integrations between systems.

Responsibilities

• Advocate for the ServiceNow HR platform and drive continuous improvement with HR Operations teams and Global Process Owners.
• Coordinate delivery of HR improvements to the ServiceNow platform via technical partners.
• Stay updated on new ServiceNow features to enhance efficiency and the employee experience.
• Standardize gathering of business and functional requirements from Global Process Owners and HR Operations teams.
• Drive delivery of HR changes with partners and support teams; document changes with the ServiceNow HR Product Owner.
• Communicate ServiceNow HR changes to stakeholders and employee populations as needed.

Skills

English fluency

Requirements gathering

ServiceNow

Workday

HR knowledge

Integration design

Tools

ServiceNow

Workday

Job description

Job Description :

Purpose of Role

The Senior Business Analyst has 3 main spans of control: Advocate for the platform and develop a continuous improvement attitude for opportunities to improve HR elements of ServiceNow with HR Operations teams, Global Process Owners, and Global Process Business Analysts, Technically advise above stakeholders when gathering requirements to ensure developments are fit for purpose and gained/delivered in a standardised, controlled way, according to standard methodology and internal design principles, Be fully knowledgeable about and act as a guardian for ServiceNow integrations that impact HR, keeping other stakeholders aware of impacts.

About the role

As the Senior Business Analyst you will be accountable for providing advice on the functional capabilities of ServiceNow that could be beneficial to HR, co-ordinating delivery of HR improvements to the platform via technical partners and safeguarding the integration landscape that impacts HR processes. Stay up to date with new features and functionality of ServiceNow that would optimise efficiency, improve employee experience, or make valuable contributions to HR processes. Be knowledgeable about the comprehensive technical and process landscape of ServiceNow, and how Diageo utilises elements to enable HR processes. Proactively engage Global Process Owners and HR Operations teams to advocate utilisation of ServiceNow with a goal of improving complete employee experience. Be a strong steer, guiding stakeholders how to best adopt and use existing functionality, embedding guideline principles in stakcustomerdership. Maintain a standardised way to gather business and functional requirements from Global Process Owners and HR Operations teams. Co-ordinate and drive the delivery of ServiceNow HR changes with technical partners and support teams. Partner with the ServiceNow HR Product Owner to ensure accurate documentation is created or maintained for all ServiceNow HR changes. Establish and maintain a standardised way to communicate ServiceNow HR changes to impacted stakeholders, and where needed, to employee or manager populations. Partner with the HR Operations and Workday Business Analysts, to organise training material creation or maintenance due to ServiceNow HR changes. Establish yourself as the guardian and guide for integrations incoming or outgoing with ServiceNow that impact HR processes. Develop strong relationships with technical stakeholders: the ServiceNow Platform Owner, the ServiceNow Admin Support Lead, the ServiceNow Senior Developer, and the HR Solution Owner. Have regular meetings with technical stakeholders to highlight potential challenges and opportunities, to drive accountability, and to expedite solution thinking. Display an understanding of basic system architecture principles. Be a good communicator, able to optimally engage and influence stakeholders at different levels of understanding to achieve progress. Be confident operating within a fast-paced environment, able to drive conversation quickly across multiple teams. Understand and operate design thinking methodology, project management/planning, and compliance by design. Working with us Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Experience / skills required

Must have English-language fluency, able to articulate with excellent verbal and written communication skills. Must have tried experience in scustomermanagement and ability to self-manage effectively. Must have experience understanding technical elements of a case management system such as ServiceNow or human capital management system such as Workday. Must have experience gathering requirements from non-technical stakeholders and partnering with technical stakeholders to update system functionality. Ideally 2+ years of experience working as part of a multinational HR Shared Services organisation with exposure to different global markets. Ideally 2+ years of experience working within a change governance process or framework, being responsible for documentation or communicating changes. Ideally has shown familiarity with the functionality of HR Service Delivery, HR Agent Workspace and HR Knowledge Management in ServiceNow. Ideally familiar with the Workday HCM platform. Ideally experience of designing, and or, solve integrations between different technologies.

Worker Type :Regular Primary Location:Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date : 2026-09-08

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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