Senior Associate - Technology Services

MetLif; Dadri; On-site; INR 240,000 - 400,000; Full time

Job summary

MetLife in India is seeking a motivated support associate to help with production applications and employee-facing technology, ensuring smooth day-to-day operations. You will assist in monitoring systems, follow SOPs, and help resolve basic user issues to keep services reliable.

You will communicate effectively with users and team members, document incidents, and contribute to continuous improvement initiatives while demonstrating a willingness to learn and work collaboratively within a team

Responsibilities

• Supports production applications, systems, and employee-facing technology to ensure smooth day-to-day operations.
• Assists in monitoring systems, follows standard operating procedures (SOPs), and helps resolve basic user issues.
• Communicates effectively with users and team members, documents incidents, and supports continuous improvement initiatives.
• Demonstrates a willingness to learn, follow processes, and work collaboratively in a team environment.

Job description

• Supports production applications, systems, and employee-facing technology to ensure smooth day-to-day operations.
• Assists in monitoring systems, follows standard operating procedures (SOPs), and helps resolve basic user issues.
• Communicates effectively with users and team members, documents incidents, and supports continuous improvement initiatives.
• Demonstrates a willingness to learn, follow processes, and work collaboratively in a team environment.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible.