Senior Associate, Segment Product Manager, Consumer Banking Group

DBS Bank Ltd; Mumbai City; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

DBS Bank Ltd. seeks a Segment Manager for the Treasures affluent segment to drive growth, profitability, and service excellence. You will analyze complex financial data, coach RMs, and manage frontline alignment with strategic targets.

The role demands strong stakeholder management, operational discipline, and deep knowledge of affluent banking products and client expectations. A CFA/CFP is advantageous; based in Mumbai with regular frontline engagement.

Qualifications

• Deep understanding of the affluent banking segment including client needs, investments, and service expectations.
• Proven ability to analyze complex financial data, generate actionable insights, and translate them into strategic decisions.
• Excellent communication and interpersonal skills with a track record of influencing frontline teams and senior leadership.
• Strong project management skills to handle multiple priorities in a formal banking environment.
• A degree in Finance, Business, Economics, or related field; CFA/CFP certifications are advantageous.

Responsibilities

• Drive RM productivity by optimizing performance across sales and service metrics and coaching teams.
• Oversee Treasures P&L metrics and allocate resources strategically to hit targets.
• Engage with frontline staff and management to communicate strategy and address operational challenges.
• Manage end-to-end customer segmentation and upgrades/downgrades to align with segment value propositions.
• Use data analytics to improve channel efficiency and service delivery for the Treasures model.

Skills

Domain Expertise

Analytical Rigor

Stakeholder Management

Operational Excellence

Education

Finance/Business/Economics degree

Job description

Role Overview

The Segment Manager for DBS Treasures plays a pivotal role in driving the growth, profitability, and service excellence of the affluent client segment. This position requires a strategic thinker who is adept at managing complex financial metrics, driving frontline productivity, and implementing data-driven insights to enhance channel efficiency and client experience.

Key Responsibilities

• Driving RM Productivity: Lead initiatives to optimize Relationship Manager (RM) performance across key sales and service metrics. Monitor and analyze performance data to identify areas for improvement and implement targeted coaching or process enhancements.
• P&L Management: Oversee and manage P&L metrics for the Treasures segment, ensuring business targets are met through effective resource allocation and strategic planning.
• Frontline Engagement: Act as a key liaison between management and the frontline team. Proactively engage with RMs and service staff to communicate strategy, address operational challenges, and ensure alignment on key performance indicators.
• Strategic Segmentation: Manage the end-to-end customer segmentation process, including the strategic execution of upgrades and downgrades to ensure the client base is appropriately serviced and aligned with segment value propositions.
• Channel Efficiency: Utilize data analytics to create actionable insights that drive overall channel efficiency. Develop and execute strategies to streamline operations and enhance the delivery of the Treasures service model.

Requirements

• Domain Expertise: Deep understanding of the affluent banking segment, including client needs, investment products, and service expectations.
• Analytical Rigor: Proven ability to analyze complex financial data, generate actionable insights, and translate them into strategic business decisions.
• Stakeholder Management: Excellent communication and interpersonal skills, with a track record of effectively influencing and collaborating with frontline teams and senior leadership.
• Operational Excellence: Strong project management skills, with the ability to manage multiple priorities in a fast-paced, formal banking environment.
• Education: A degree in Finance, Business, Economics, or a related field. Professional certifications (e.g., CFA, CFP) are highly advantageous.

Location:

Mumbai

Job:

Product Management

Schedule:

Regular

Employee Status:

Full time