Senior Associate,Segment Product Manager,Consumer Banking Group

DBS Bank Ltd; Mumbai; On-site; INR 2,400,000 - 4,000,000; Full time

Job summary

DBS Bank Ltd. is seeking a Segment Manager for DBS Treasures in Mumbai to drive growth, profitability, and service excellence for the affluent client base.

The role requires strategic thinking, financial metric mastery, and data-driven insights to enhance channel efficiency and client experience. Key responsibilities include optimizing RM productivity, managing Treasures P&L, and coordinating with frontline teams to execute segmentation and service upgrades.

Qualifications

• Affluent banking segment knowledge and client requirements.
• Ability to analyze financial data and translate into strategy.
• Strong communication with frontline teams and leadership.
• Experience in project management within a formal banking environment.
• Professional certifications (CFA/CFP) are advantageous.

Responsibilities

• Drive RM productivity and optimize performance across sales/service metrics.
• Oversee P&L metrics for the Treasures segment and allocate resources.
• Engage with RMs and service staff to align on strategy and KPIs.
• Manage end-to-end customer segmentation and upgrade/downgrade processes.
• Use data analytics to improve channel efficiency and service delivery.

Skills

Domain Expertise

Analytical Rigor

Stakeholder Management

Operational Excellence

Education

Bachelor's degree in Finance / Business / Economics

CFA / CFP certifications advantageous

Job description

Role Overview

The Segment Manager for DBS Treasures plays a pivotal role in driving the growth, profitability, and service excellence of the affluent client segment. This position requires a strategic thinker who is adept at managing complex financial metrics, driving frontline productivity, and implementing data-driven insights to enhance channel efficiency and client experience.

The Segment Manager for DBS Treasures plays a pivotal role in driving the growth, profitability, and service excellence of the affluent client segment. This position requires a strategic thinker who is adept at managing complex financial metrics, driving frontline productivity, and implementing data-driven insights to enhance channel efficiency and client experience.

Key Responsibilities

• Driving RM Productivity: Lead initiatives to optimize Relationship Manager (RM) performance across key sales and service metrics. Monitor and analyze performance data to identify areas for improvement and implement targeted coaching or process enhancements.
• P&L Management: Oversee and manage P&L metrics for the Treasures segment, ensuring business targets are met through effective resource allocation and strategic planning.
• Frontline Engagement: Act as a key liaison between management and the frontline team. Proactively engage with RMs and service staff to communicate strategy, address operational challenges, and ensure alignment on key performance indicators.
• Strategic Segmentation: Manage the end-to-end customer segmentation process, including the strategic execution of upgrades and downgrades to ensure the client base is appropriately serviced and aligned with segment value propositions.
• Channel Efficiency: Utilize data analytics to create actionable insights that drive overall channel efficiency. Develop and execute strategies to streamline operations and enhance the delivery of the Treasures service model.

Requirements

• Domain Expertise: Deep understanding of the affluent banking segment, including client needs, investment products, and service expectations.
• Analytical Rigor: Proven ability to analyze complex financial data, generate actionable insights, and translate them into strategic business decisions.
• Stakeholder Management: Excellent communication and interpersonal skills, with a track record of effectively influencing and collaborating with frontline teams and senior leadership.
• Operational Excellence: Strong project management skills, with the ability to manage multiple priorities in a fast-paced, formal banking environment.
• Education: A degree in Finance, Business, Economics, or a related field. Professional certifications (e.g., CFA, CFP) are highly advantageous.

Location

Mumbai

Job

Product Management

Schedule

Regular

Employee Status

Full time