Senior Associate , Treasures Relationship Manager,Consumer Banking Group

DBS Bank Ltd; Visakhapatnam; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

DBS Bank Ltd invites applications for a Treasures Relationship Manager based in Vizag. The role focuses on acquiring and expanding Treasures clients with AUM > INR 20 Million through need-based engagement and cross-selling DBS products.

You will manage relationships, drive revenue, and ensure high service standards in the local market. Primary responsibilities include client activation of digital channels, portfolio reviews with specialists, and ongoing due diligence and risk reviews while

Qualifications

• Strong relationship-building abilities with high-net-worth clients.
• Proven track record in growing wallet share and AUM.
• Excellent communication and interpersonal skills.
• Proactive client engagement and service orientation.

Responsibilities

• Acquire and upgrade Treasures clients with AUM > INR 10 M and deepen wallet share.
• Engage existing customers to grow AUM and maintain high service levels.
• Meet monthly and annual volume and revenue targets as agreed.
• Ensure activation of e-channels and growth of savings book.
• Implement product strategies through effective relationship management.
• Build trust and loyalty with DBS through lifestyle and banking propositions.
• Deliver optimal product mix and onboard new-to-product clients.

Skills

Relationship management

AUM growth

Cross-selling

Customer service

Job description

Treasures Relationship Manager Description :-

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose:

To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients having an AUM => INR 20 Million through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.

To manage & maintain the highest customer satisfaction and service levels through pro‑active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product teams.

Key Accountabilities

• Acquire and upgrade quality Treasures clients in the branch location areas
• Engage with existing customers to deepen the wallet share through retention and growth of AUM.
• Accountable for achieving monthly & annual volume and revenue objective, as agreed.
• Ensure activation of e‑Channels (I‑Banking / M‑Banking/ Online MF/Debit Card) and Savings Book growth
• Ensure proper implementation & execution of product strategies through effective relationship management.
• Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
• Ensure optimum product mix and new‑to‑product clients aimed at customer level profitability and enhancing client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on‑boarding.
• Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.

Job Duties:

• Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and nurturing the client having AUM => INR 10 M
• Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements.
• Keep attuned to the current economic and financial markets to be current and proficient to ensure effective engagement with the elite segment of Treasures customers.
• Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team work
• Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
• Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• To exercise appropriate due diligence while on‑boarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent wealth management provider in India.
• Organize exclusive lifestyle, sports , music and such other elite engagement events and activities for prospect generation , entrench existing relationship and reinforce the DBS brand in the Private Wealth management space

Location:

MVP Colony, Vizag

Job:

Relationship Management

Schedule:

Regular

Employee Status:

Full time