Senior Associate - Program Management, Student Success

IIDE; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

IIDE, India's leading digital business school with campuses in Mumbai and Delhi, invites applications for a Senior Associate - Program Management, Student Success (PG Programs). You will oversee the delivery of IIDE's flagship 11-month offline Postgraduate Program in Digital Marketing.

You will lead a cross-functional team, drive student engagement, retention and satisfaction, and ensure operational excellence from onboarding to graduation.

Qualifications

Responsibilities

• Supervise the seamless delivery of the 11-month PG Program, ensuring all milestones from onboarding to graduation are achieved with excellence.
• Own the end-to-end student lifecycle, focusing on student engagement, retention, and satisfaction.
• Monitor and improve CSAT (Customer satisfaction) across the program.

Job description

Senior Associate - Program Management, Student Success

Department: Program Management / Student Success

Work Timings: As per business requirements

Working Days: Monday - Saturday

Work Mode: Work from Office

About IIDE

IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Senior Associate - Program Management, Student Success (PG Programs), you will play a pivotal role in overseeing the successful delivery of IIDE's flagship 11-month offline Postgraduate Program in Digital Marketing. This role involves managing end-to-end program operations, ensuring exceptional student experiences, driving student engagement and satisfaction, and maintaining operational excellence. You will lead a dynamic team, collaborate with cross-functional stakeholders, and contribute towards high retention, placement success, and overall program effectiveness.

What You'll Do

• Supervise the seamless delivery of the 11-month PG Program, ensuring all milestones from onboarding to graduation are achieved with excellence.
• Own the end-to-end student lifecycle, focusing on student engagement, retention, and satisfaction.
• Monitor and improve CSAT (Customer