Senior Associate - Program and Project Management

TIAA; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

TIAA is seeking a Project and Program Management professional in Mumbai to lead agile ceremonies and manage end-to-end delivery as Scrum Master. The role emphasizes collaboration across cross-functional teams, defining scope, timelines and budgets, and mentoring teams in Agile practices.

Expected to drive data-informed decisions, track performance metrics, and provide transparent stakeholder updates through executive dashboards and reports.

Qualifications

• University (Degree) preferred.
• 5+ years of experience; 7+ years preferred.
• Lead Agile ceremonies and Scrum events including sprint/PI planning, daily stand-ups, sprint reviews, and retrospectives, fostering a culture of collaboration, accountability, and continuous improvement across cross-functional teams.
• Manage end-to-end project delivery by defining scope, timelines, budgets, and resource plans while simultaneously serving as Scrum Master to remove impediments and keep teams focused on sprint goals and business priorities.
• Coach and mentor team members on Agile and Scrum principles, promoting self-organization and high performance while ensuring adherence to established frameworks and delivery standards.
• Track, analyze, and report on key performance metrics including sprint velocity, burn-down and burn-up charts, cycle time, defect rates, and on-time delivery percentages to identify trends, forecast delivery timelines, and drive data-informed decisions across the project lifecycle.
• Provide transparent project reporting and stakeholder communication by translating delivery progress, performance data, and risk indicators into executive-level dashboards and updates, ensuring alignment between team execution and organizational goals.

Responsibilities

• Organizes project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
• Estimates the costs, resources, and time required to complete each phase of a project and allocates resources and tasks to ensure these targets are met.
• Implements an established project plan and monitors progress and performance against this plan.
• Monitors the status of projects including cost, timing, and staffing.
• Identifies and resolves obstacles to completing project on time and to budget.
• Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
• Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
• Coaches, reviews and delegates work to lower level professionals.

Skills

Agile leadership

Scrum Master

Project management

Stakeholder communication

Data-driven decision making

Education

University (Degree) Preferred

Job description

Project and Program Management

The Program and Project Management role is responsible for planning, organizing, and controlling resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. As a subject matter expert in Project/Program Management, this job utilizes general knowledge of the project/business requirements to manage large projects for the organization.

Key Responsibilities and Duties

• Organizes project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
• Estimates the costs, resources, and time required to complete each phase of a project and allocates resources and tasks to ensure these targets are met.
• Implements an established project plan and monitors progress and performance against this plan.
• Monitors the status of projects including cost, timing, and staffing.
• Identifies and resolves obstacles to completing project on time and to budget.
• Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
• Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
• Coaches, reviews and delegates work to lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

• Lead Agile ceremonies and Scrum events including sprint/PI planning, daily stand-ups, sprint reviews, and retrospectives, fostering a culture of collaboration, accountability, and continuous improvement across cross-functional teams.
• Manage end-to-end project delivery by defining scope, timelines, budgets, and resource plans while simultaneously serving as Scrum Master to remove impediments and keep teams focused on sprint goals and business priorities.
• Coach and mentor team members on Agile and Scrum principles, promoting self-organization and high performance while ensuring adherence to established frameworks and delivery standards.
• Track, analyze, and report on key performance metrics including sprint velocity, burn-down and burn-up charts, cycle time, defect rates, and on-time delivery percentages to identify trends, forecast delivery timelines, and drive data-informed decisions across the project lifecycle.
• Provide transparent project reporting and stakeholder communication by translating delivery progress, performance data, and risk indicators into executive-level dashboards and updates, ensuring alignment between team execution and organizational goals.

Related SkillsAdaptability, Collaboration, Communication, Consultative Communication, Executive Presence, General Risk Management, Influence, Problem Solving, Program Management, Project Management, Relationship Management, Stakeholder Engagement

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

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