Senior Associate - Operations

Wns; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

WNS, part of Capgemini, is seeking a customer service associate in Mumbai to support clients with responsive service. You will handle inquiries, chat with customers, and escalate where needed.

The ideal candidate is a graduate with strong communication, a 30 WPM speed, and willingness to work shifts; MS Office proficiency and a team-player approach are essential.

Qualifications

• Must have good communication skills.
• Typing speed of at least 30 WPM and willingness to work odd hours.
• Experience in webchat is preferred; multitasking and teamwork required; MS Office knowledge.
• Graduate degree is required.

Responsibilities

• Handle customer service inquiries with clear and professional communication.
• Assist customers via webchat and other channels, ensuring accurate information.
• Maintain multitasking across tasks and collaborate with team to meet targets.

Skills

Communication

Typing 30 WPM

Multitasking

Team player

Customer service

Webchat experience

Education

Graduate

Tools

MS Office

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Candidate should have good communication skill, Should be good at customer services
• Should have a typing speed of minimum 30 WPM, Should be flexible with WO and shifts
• Experience in webchat will be preferred, Should be a multitasker, should be a team player and should have a knowledge of MS office

Qualifications

Graduate