Senior Associate - Managed Services

Vialto UK & Ireland; Bengaluru; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Vialto UK & Ireland in Bengaluru invites applications for Senior Associate - Managed Services. The role supports a client’s global mobility team with policy enforcement and processing mobility moves, operating in a hybrid work setting from our Bangalore office.

You will handle mobility queries, ensure KPI-driven output, lead projects, and develop periodic reports while building client relationships and driving process improvements across teams.

Qualifications

• B.Com or MBA with 3 years’ experience in expatriate tax and 1 year in a TRC role.
• Strong English communication skills are essential.
• Proficient in Google Suite and Excel.
• Excellent interpersonal and rapport-building abilities.

Responsibilities

• Handle queries and requests from the Client’s employees relating to their global mobility moves.
• Ensure high quality work is delivered within agreed KPIs.
• Lead / co-lead ad-hoc projects.
• Build periodic/ad-hoc reports relating to global mobility moves.
• Monitor and distribute cases and workload.
• Identify process improvements and streamline opportunities.
• Support QBRs and policy & process documentation (e.g., SoP).
• Co-lead transition of new work and process improvements.
• Cultivate positive client/onshore relationships and address client needs proactively.
• Collaborate across teams to drive timely deliverables.
• Train team members and contribute to L&D content.
• Build team morale.

Skills

English communication

Google Suite

Excel

Active listening

Interpersonal skills

Empathy

Education

B.Com/MBA with expatriate tax experience

Tools

Google Suite

Excel

Job description

Job Title

Senior Associate - Managed Services- India VVN

Company Description

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.

To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way.

Job Description Summary

In this position you will be an extension of the Client’s global mobility team.

You will help the client enforce their Global Mobility policies across their organization.

You will help process their employees’ requests relating to Global Mobility moves.

Job Description

• Handle queries and requests from the Client’s employees relating to their global mobility moves.
• Ensure high quality work is delivered within agreed KPIs.
• Lead / co-lead ad-hoc projects.
• Build various periodic / ad-hoc reports relating to global mobility moves.
• Monitor and distribute cases and workload.
• Identify process improvement and streamlining opportunities.
• Provide support for QBRs, client policy & process documentation (eg : SoP).
• Co-lead transition of new work and process improvements.
• Cultivate positive client / onshore relationships while proactively and efficiently addressing client needs, escalating as appropriate.
• Collaborate across teams to drive timely completion of deliverables.
• Train team members and contributes to L&D content.
• Build team morale.

Pre-requisite Knowledge/Skills Relevant To Role

• B.Com/MBA degree with 3 years’ experience in Expatriate Tax (any compliance) + 1 year in a TRC (Tax return contact) role.
• Understanding of global mobility concepts, including policies, processes and tax equalization process.
• Excellent English communication skills is a must.
• Intermediate to advanced knowledge of Google Suite and Excel.
• Great active listening skills.
• Exceptional interpersonal and rapport building skills.
• Demonstrate empathy and patience when dealing with employees.

Additional Information

• This job is based in our Bangalore office with the possibility of hybrid work mode.

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process.