Senior Associate - II Motor Claims

Navi Limited; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Navi Limited is seeking a skilled motor OD claims specialist to own end-to-end decisions and mentor a claims team in Bengaluru, India. You will review surveyor reports, justify repairs vs replacements, and drive digital tools for faster settlements.

Excellent analytical and negotiation skills are essential to manage high-value cases, maintain quality, and expand the insurer's network of garages and surveyors.

Qualifications

• At least 3 years of hands-on experience in Motor Own-Damage (OD) claims survey/assessment.
• Strong understanding of vehicle mechanics, automobile parts, repair processes, and damage estimation.
• Good command of written and spoken English; multilingual ability is an added advantage.

Responsibilities

• Oversee end-to-end motor claim decisions and act as escalation point for complex claims.
• Lead review of surveyor reports, set validation standards, and balance repair vs replacement costs.
• Drive digital tools for assessment and settlement; suggest process improvements.
• Coordinate between customers, surveyors, and garages to resolve issues quickly.
• Negotiate high-value cases and guide team to control losses while maintaining quality.
• Manage stakeholder communication and escalate to meet service TATs.
• Identify and vet strategic garages/surveyors for empanelment and network expansion.

Skills

Vehicle mechanics

Automobile parts understanding

Repair processes

Damage assessment

Repair cost estimation

English communication

Job description

Role & responsibilities

• Oversee and own end-to-end motor claim decisions, acting as the primary escalation point for complex claims.
• Lead the review of surveyor reports, setting standards for validation and ensuring cost-effective repair vs. replacement across the team.
• Drive the use of digital tools for assessment and settlement, providing feedback for process improvement and ensuring team adherence to best practices.
• Manage and optimize the coordination between customers, surveyors, and garages to resolve issues efficiently.
• Handle high-value negotiations and guide the team on effective strategies to control losses while maintaining quality.
• Oversee stakeholder communication, managing escalations and ensuring the team meets and exceeds service TATs.
• Take a key role in network expansion by leading the identification and vetting of strategic garages and surveyors, and making recommendations for empanelment.

Preferred candidate profile

• Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims survey/assessment.
• Technical Skills: Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.
• Communication Excellence: Good command of written and spoken English. Multilingual ability is an added advantage.
• Soft Skills:

- Excellent analytical and problem-solving abilities.

- Flexible and adaptable to a changing and digital-first work environment.

- Strong interpersonal, negotiation, and mentorship skills.