Senior Associate, HR Services

5100 Kyndryl Solutions Private Limited; Karnataka; Hybrid; INR 320,000 - 520,000; Full time

Benefits offered by this job

Be Well program

Hybrid-friendly culture

Job summary

Kyndryl in India is seeking an HR Services Professional to support employees and HR teams. You will manage a wide range of HR transactions, from onboarding to performance reviews, benefits, and departures, delivering thoughtful service and clear guidance.

With 1–3 years in HR, you will resolve issues, share knowledge, mentor juniors, and help maintain our knowledge base. A collaborative, hybrid environment awaits, focused on continuous improvement and customer-centric HR support.

Qualifications

• 1–3 years of experience in a Human Resources function.
• Ticket management experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Excellent interpersonal and communication skills.
• Strong problem-solving and analytical abilities; detail-oriented.

Responsibilities

• Provide direct HR support to employees and HR groups.
• Resolve employee issues promptly and guide management.
• Handle HR transactions from onboarding to departures.
• Communicate HR policies and payroll information clearly.
• Mentor junior colleagues and share knowledge.
• Maintain a knowledge base and drive process improvements.

Skills

HR experience 1-3 yrs

Ticket management

Interpersonal skills

Communication

Problem solving

Data oriented

Education

Bachelor’s degree in Business/Human Resources

Tools

MS Office Suite

Job description

Who We Are

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Picture yourself as the hero who tackles challenges head-on and thrives on finding creative solutions. Join our team at Kyndryl as a HR Services Professional and play a pivotal role in supporting our employees, HR groups, and company management – making a real difference in their work lives. In our centralized HR function, you'll be at the forefront of providing direct support and guidance to our employees. You'll be the go-to person for resolving their issues and ensuring their needs are met promptly and efficiently. As an HR Services Professional, you will navigate through a diverse range of HR-related transactions. From new-hire onboarding to performance evaluations, benefits, and even employee departures, you'll handle it all with finesse, making each interaction a positive experience. You’ll have the opportunity to shine as you effectively relay information to our customers, empowering them with the knowledge they need on HR policies, payroll, and more. Your exceptional communication skills will make you the rockstar of the team, maximizing customer satisfaction and response accuracy. Join forces with our amazing team of HR professionals, and together, we'll create a supportive and collaborative environment. Information sharing is a key aspect of our team's success, and we encourage you to identify trends and share your valuable insights with management to continuously improve our services. As a trailblazer in your own right, you'll take ownership of complex cases and provide resolutions, ensuring each employee's query is addressed with utmost care and attention. Additionally, you'll serve as a mentor to junior colleagues, providing training and coaching to shape the next generation of HR Services superheroes. You'll be a champion of knowledge management and to be at the forefront of driving the latest HR processes and acting as a focal point for all knowledge in your area of expertise. Your dedication to keeping our knowledge base up-to-date will be invaluable to our team's success. At Kyndryl, your contributions matter. We value your insights and ideas, and you'll play a pivotal role in shaping our HR services for the better. Get ready to make an impact, and together, let's revolutionize the way we deliver HR support.

Your Future at Kyndryl

Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have the growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 1-3 years of experience in a Human Resources function
• Ticket management experience
• Proficient in Microsoft office such as Excel, Word and Power-point
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse teams
• Good problem-solving and analytical skills, sensitive to data and detail orientated

Preferred Skills and Experience

• Bachelor’s degree in Business/Human Resources
• Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring.

The Kyndryl Way.

What You Can Expect

What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that.

Our Mission

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.