Senior Associate - Customer Operations

HDFC Life; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

HDFC Life is seeking a Senior Area Business Manager - Agency - Business Partner in Mumbai. You will oversee new business operations, policy issuance, and MIS reporting while driving process improvements.

The role requires strong analytical skills, stakeholder management and compliance awareness, with responsibilities spanning Life Asia operations and cross-functional collaboration. The position involves managing multiple tasks, building relationships with agencies, and staying aligned with

Qualifications

• Graduate with strong analytical and communication skills.
• Familiarity with Life Asia platforms and internal systems is a plus.
• Experience in life insurance operations or agency channels is desirable.

Responsibilities

• Manage new business operations, oversee policy issuance.
• Maintain and analyze MIS reports; utilize Excel for data analysis.
• Handle Life Asia and Group Asia operations.
• Identify and implement process improvements.
• Develop and maintain relationships with stakeholders.
• Ensure compliance with industry regulations.
• Analyze and report on business performance; manage multiple tasks.
• Collaborate with cross functional teams; mitigate risks.
• Ensure data security and confidentiality.
• Stay updated with industry trends and best practices.
• Prioritize projects and drive timely delivery.
• Support senior leadership with strategic insights.
• Coordinate with agencies to ensure quality sourcing.

Skills

Product knowledge

Process knowledge

Analytical

Communication

MS Office

Networking

Education

Graduate

Job description

Support (20)

Operations (46)

Function

Preferred Location Location

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

Senior Area Business Manager - Agency - Business Partner

2 - 4 Years

What are we looking for?

Operations New Business dept manages verification of all polices logged in the company to ensure quality sourcing and customers are aware of benefits and terms and conditions.

What does the job entail?

• 1. Manage new business operations, oversee policy issuance.
• 2. Maintain and analyze MIS reports, Utilize Excel for data analysis.
• 3. Handle Life Asia and Group Asia operations.
• 5. Identify and implement process improvements.
• 6. Develop and maintain relationships with stakeholders.
• 7. Ensure compliance with industry regulations.
• 8. Analyze and report on business performance,.
• 9. Manage and prioritize multiple tasks and projects.
• 10. Collaborate with cross-functional teams.
• 11. Identify and mitigate risks.
• 12. Ensure data security and confidentiality.
• 13. Stay up-to-date with industry trends and best practices,

Work Experience

1+ Years

Graduate

Preferred Skills

• 1. Product and process knowledge along with good awareness about internal systems Life Asia , TEBT
• 2. Analytical skill set must
• 3. Should posses good communication skills and interpersonal skills
• 4. Efficient in handling MS Office
• 5. Good networking and relationship skills.