Senior Associate - Change Management Specialist

NTT DATA Global Delivery Services Ltd; Chennai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Chennai is seeking a Senior Associate Change Specialist to support the implementation of change management initiatives. You will plan and drive execution of change activities to increase adoption and usage across business units.

This role requires collaborating with business leaders, project managers, and stakeholders, applying industry-standard change models, and reporting on progress.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Business Management or related field.
• Formal industry recognized change management certification.

Responsibilities

• Supports and inputs into a proven industry standard digital change management model.
• Communicates with business leaders and project managers to ensure awareness of best practice and application of the Change Management model.
• Makes recommendations to support change and adoption.
• Understands and anticipates the direction of the business areas and recommends changes to support adoption.
• Demonstrates understanding of the Change and Enablement approach and deliverables.
• Provides regional support for Change Management and Enablement, creating/executing plans and reporting in required forums.

Skills

Change management

Stakeholder communication

Project coordination

Education

Bachelor's degree in IT or Business Management

Industry certification in Change Management

Job description

Senior Associate Change Specialist

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Senior Associate Change Specialist is a developing subject matter expert, responsible for supporting the implementation of less complex change management initiatives. The primary responsibility of this role is to plan and drive the execution of change management initiatives activities and programs, thereby increasing employee adoption and usage.

Key responsibilities

• Supports and inputs into a proven industry standard digital change management model that drives best practice to amplify the effectiveness of strategy execution.
• Communicates with business leaders and project managers, and other stakeholders to ensure awareness of best practice and application of the Change Management model.
• Makes recommendations to support change and adoption.
• Understands and anticipates the direction of the business area(s)/unit(s), identifies opportunities, and makes recommendations to support change and adoption.
• Demonstrates understanding of the Change and Enablement approach and deliverables.
• Responsible for the regional support of the Change Management and Enablement function, creating and executing on plans and reporting on activities in the required forums.
• Adopts best practices, developing, and sustaining cross functional relationships.
• Acts as a change agent and enables communication between business, clients, and other relevant stakeholders.
• Deploys change management solutions and track program effectiveness in line with defined success criteria.
• Supports faster adoption, higher ultimate utilization and greater proficiency of the changes that impact people in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
• Performs any other related task as required.

What To Thrive in This Role You Need To Have

• Displays drive and is a champion of change.
• Ability to drive continuous improvement and innovation.
• Developing understanding of Enterprise level tools, systems, processes and business operations.
• Developing knowledge of industry, trends and best practices in change management.
• Excellent verbal and written communication skills and display the required interpersonal skills to interact with a variety of stakeholders.
• Resilient, able to approach problems from different angles and identify the most adequate solutions.
• Developing ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Information Technology or Business Management or related field.
• Requirement for a formal industry recognized change management certification.

Required experience

• Moderate level demonstrated experience in change management, technology adoption within a large-scale multinational technology services environment.
• Moderate level demonstrated experience and knowledge of change management principles, methodologies and tools

Workplace type : On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Experience Level Senior Level