Senior Technical Specialist - MS Network

NTT Limited; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

NTT DATA seeks a Cross Technology Managed Services Engineer (L4) to ensure client IT infrastructure stays operational by resolving escalated incidents across multiple domains. You will review tickets, provide immediate and lasting fixes, and adhere to SLAs while collaborating with cross-functional teams.

You will work across Cloud, Security, Networking, Applications, or Collaboration, documenting solutions and sharing insights to empower peers.

Qualifications

• Deep technical skills across multiple technology domains.
• Advanced ability to review, triage and resolve escalated incidents.
• Excellent communication with clients and teams across cultures.

Responsibilities

• Provide fourth-line support for complex cross-technology issues across Cloud, Security, Networking, Applications, or Collaboration.
• Review client requests or tickets and provide immediate and permanent resolutions within SLAs.
• Investigate issues, document solutions, and share insights to empower other engineers.
• Support change implementation tracking and communicate with teams and clients.
• Assist with project work, optimize data storage, and contribute to automation.
• Serve as an emergency support contact for critical incidents.

Skills

Technical depth

Customer focus

Multi-domain expertise

Change management

Cross-cultural comms

Education

Bachelor's degree in IT/Computing

Tools

ServiceNow

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cross Technology Managed Services Engineer (L4) at NTT DATA, you will ensure our clients' IT infrastructure and systems remain operational by proactively managing, overseeing, and resolving escalated technical incidents. Your day will revolve around reviewing client requests or tickets and leveraging your technical knowledge to provide immediate and permanent resolutions, all while maintaining adherence to our service level agreements (SLAs). Working across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration, you'll provide fourth-line support for complex issues that lower-level teams couldn't resolve. Your role involves investigating issues in advance, documenting your solutions, and sharing insights to empower other engineers. You'll play an integral role in ensuring that contracted Managed Services outcomes are delivered to clients promptly, participating in change implementation tracking, and communicating effectively with other teams and clients. As an emergency support contact, you'll be essential for critical client and business-impacting issues. In addition to addressing escalated incidents, you'll contribute to, and support project work as needed, optimizing DATA storage and implementing disaster recovery functions. By continuously updating and improving our processes, you'll help us drive automation and efficiency across our operations.

To thrive in this role, you need to have:

• Deep technical skills in relevant functions and a passion for exceeding client expectations.
• Advanced Managed Services experience handling complex cross-technology infrastructure.
• Familiarity with ticketing tools like ServiceNow and extensive vendor management experience.
• Advanced experience in multiple technology domains and an understanding of IT industry standards and emerging trends.
• Excellent change management skills, capable of planning and executing changes with clear risk identification and mitigation.
• Proficiency in listening techniques and client-focused interaction to ensure a positive client journey.
• Ability to communicate and work effectively across different cultures and social groups.
• Resilience under pressure and a positive outlook at work.
• A bachelor's degree in IT/Computing or equivalent work experience.

Workplace type: On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.