Senior App/Prod Support (Tier 3 SRE for event-driven ecosystems)

Cricket Wireless LLC.; Bengaluru; On-site; INR 4,500,000 - 7,000,000; Full time

Benefits offered by this job

Career growth

Tech ownership

Impactful projects

Job summary

AT&T in Bengaluru/Bangalore (IND) seeks a Senior to Lead IC level SRE/Platform Engineer to own reliability, automation, and cloud infrastructure across AKS, Kafka, and Confluent Cloud. You will drive CI/CD with GitHub Actions and lead incident response for high-severity outages.

Ideal candidates have 6+ years in SRE/DevOps, hands-on Kubernetes, Prometheus/Grafana, Python scripting, and strong production troubleshooting experience.

Qualifications

• 6+ years of experience in SRE, platform engineering, DevOps, or advanced production support roles.
• Strong hands-on expertise with Kubernetes, especially AKS, and cloud-native platform operations.
• Advanced experience with CI/CD engineering and GitHub Actions.
• Deep observability experience with Prometheus/Grafana/AlertManager and logging stacks.
• Strong Python automation scripting skills for reliability engineering, platform tooling, and toil reduction.
• Experience with AI-assisted productivity and operations tools (AI/ML not required).
• Familiarity with Java, React, and Spring Boot based services for production troubleshooting.
• Strong hands-on experience with Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
• Experience in governance: access management, role enforcement, and separation of duties.
• Proven high-severity incident leadership and post-incident reliability improvement execution.

Responsibilities

• Own platform reliability for availability, resilience, latency, and efficiency.
• Drive DevOps and automation initiatives including Golden Image improvements.
• Implement and maintain GitHub Actions pipelines and CI/CD reliability standards.
• Lead JFROG Helm chart automation and JFROG images/ACR migration work.
• Support microservices deployment enablement and platform/tooling upgrades.
• Own monitoring, alerting, observability, and logging stack components.
• Support health-check frameworks including Airflow health-check requirements.
• Provide Tier 1/2 troubleshooting for high-complexity incidents.
• Collaborate with architecture and delivery teams on reliability and scalability patterns.
• Lead cloud infrastructure creation, maintenance, governance, and access controls.
• Drive capacity planning, DR planning/exercises, and platform best-practice documentation.
• Support cost management, role enforcement, and license governance.
• Maintain SOP documentation for alerts and incident patterns.

Skills

Kubernetes

GitHub Actions

Python

Prometheus

Grafana

AlertManager

Java

React

Spring Boot

Kafka

Confluent Cloud

Azure Event Hub

AWS MSK

OpenSearch

Tools

AKS

CI/CD

Job description

Key Responsibilities

• Own platform reliability practices for availability, resilience, latency, and operational efficiency.
• Drive DevOps and automation initiatives including Golden Image improvements and support automation use cases.
• Implement and maintain GitHub Actions pipelines and CI/CD reliability standards.
• Lead JFROG Helm chart automation and JFROG images/ACR migration work.
• Support microservices deployment enablement and platform/tooling upgrades.
• Own and optimize monitoring, alerting, observability, and logging stack components: Prometheus, AlertManager, Grafana, Azure Monitor, Thanos, OpenSearch, FluentBit, and related tools.
• Support health-check frameworks including Airflow health-check requirements.
• Provide troubleshooting support to Tier 1 and Tier 2 for high-complexity incidents.
• Collaborate with architecture and delivery teams on reliability and scalability patterns.
• Lead cloud infrastructure creation, maintenance, governance, and access controls.
• Drive capacity planning, DR planning/exercises, and platform best-practice documentation.
• Support cost management, role enforcement, and license management governance.
• Maintain SOP documentation for established alerts and incident patterns.

Required Qualifications / Must-Have Skills

• 6+ years of experience in SRE, platform engineering, DevOps, or advanced production support roles.
• Strong hands-on expertise with Kubernetes, especially Azure Kubernetes Service (AKS), and cloud-native platform operations.
• Advanced experience with CI/CD engineering and GitHub Actions.
• Deep observability experience with Prometheus/Grafana/AlertManager and logging stacks.
• Strong Python automation scripting skills for reliability engineering, platform tooling, and operational toil reduction.
• End-user proficiency with AI-assisted productivity and operations tools for incident analysis, troubleshooting acceleration, and documentation support (AI/ML model development is not required).
• Familiarity with Java, React, and Spring Boot based services for production troubleshooting and stability improvements (not a feature-development role).
• Strong hands-on experience with the mandated streaming stack, including enterprise operational depth in Confluent Kafka, Confluent Cloud, and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
• Experience in governance controls: access management, role enforcement, and separation of duties.
• Proven high-severity incident leadership and post-incident reliability improvement execution.

Good-to-Have / Nice-to-Have

• Postgres performance and reliability operations.
• Telecom-scale high-availability systems experience.

Experience Level Senior to Lead IC (typically 10 to 17 years)

Location / Work Mode Onsite (Hyderabad / Bangalore or designated AT&T location)

What We Offer

• Opportunity to define and scale platform reliability standards.
• High technical ownership and strong cross-functional influence.
• Enterprise-scale impact across observability, automation, and resilience engineering.

Weekly Hours: 40 Time Type: Regular Location: IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bangalore / Intl Tech Park, Navigator Bldg, Whitefield Road: Intl Tech Park, Navigator Bldg:Intl Tech Park, Navigator Bldg AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.