Senior App/Prod Support (Tier 3 SRE for event-driven ecosystems)

AT&T; Hyderabad; On-site; INR 4,500,000 - 8,000,000; Full time

Job summary

AT&T, a leading technology and telecom company, seeks a Senior/Lead IC in Hyderabad/Bangalore to own platform reliability, lead SRE and DevOps initiatives, and drive automation across CI/CD, observability, and cloud infrastructure.

The role requires hands-on experience with AKS, Prometheus/Grafana, Python automation, and familiarity with Kafka, Confluent Cloud, and event hubs. Onsite work in India with strong cross-functional influence.

Qualifications

• 6+ years of experience in SRE, platform engineering, DevOps, or advanced production support roles.
• Strong hands-on expertise with Kubernetes, especially AKS, and cloud-native platform operations.
• Advanced experience with CI/CD engineering and GitHub Actions.
• Deep observability experience with Prometheus/Grafana/AlertManager and logging stacks.
• Strong Python automation scripting skills for reliability engineering, platform tooling, and toil reduction.
• End-user proficiency with AI-assisted productivity and operations tools for incident analysis and troubleshooting acceleration.
• Familiarity with Java, React, and Spring Boot based services for production troubleshooting and stability improvements.
• Strong hands-on experience with Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
• Experience in governance controls: access management and separation of duties.

Responsibilities

• Own platform reliability practices for availability, resilience, latency, and efficiency.
• Drive DevOps and automation initiatives including Golden Image improvements and support automation use cases.
• Implement and maintain GitHub Actions pipelines and CI/CD reliability standards.
• Lead JFROG Helm chart automation and JFROG images/ACR migration work.
• Support microservices deployment enablement and platform/tooling upgrades.
• Own and optimize monitoring, alerting, observability, and logging stack components.
• Support health-check frameworks including Airflow health-check requirements.
• Provide troubleshooting support to Tier 1 and Tier 2 for high-complexity incidents.
• Collaborate with architecture and delivery teams on reliability and scalability patterns.
• Lead cloud infrastructure creation, maintenance, governance, and access controls.
• Drive capacity planning, DR planning/exercises, and platform best-practice documentation.
• Support cost management, role enforcement, and license governance.
• Maintain SOP documentation for established alerts and incident patterns.

Skills

SRE/Platform engineering

Kubernetes (AKS)

CI/CD engineering

GitHub Actions

Observability stack

Python automation

AI-assisted tools (prod incidents)

Java/React/Spring Boot familiarity

Confluent Kafka/Cloud

Azure Event Hub / AWS MSK

Apache Flink

OpenSearch / Grafana

Incident leadership

Tools

Confluent Kafka

Confluent Cloud

Azure Event Hub

AWS MSK

Apache Flink

OpenSearch

Job description

Key Responsibilities

• Own platform reliability practices for availability, resilience, latency, and operational efficiency.


• Drive DevOps and automation initiatives including Golden Image improvements and support automation use cases.


• Implement and maintain GitHub Actions pipelines and CI/CD reliability standards.


• Lead JFROG Helm chart automation and JFROG images/ACR migration work.


• Support microservices deployment enablement and platform/tooling upgrades.


• Own and optimize monitoring, alerting, observability, and logging stack components: Prometheus, AlertManager, Grafana, Azure Monitor, Thanos, OpenSearch, FluentBit, and related tools.

• Support health-check frameworks including Airflow health-check requirements.


• Provide troubleshooting support to Tier 1 and Tier 2 for high-complexity incidents.


• Collaborate with architecture and delivery teams on reliability and scalability patterns.


• Lead cloud infrastructure creation, maintenance, governance, and access controls.


• Drive capacity planning, DR planning/exercises, and platform best-practice documentation.


• Support cost management, role enforcement, and license management governance.


• Maintain SOP documentation for established alerts and incident patterns.

Required Qualifications / Must-Have Skills

• 6+ years of experience in SRE, platform engineering, DevOps, or advanced production support roles.


• Strong hands-on expertise with Kubernetes, especially Azure Kubernetes Service (AKS), and cloud-native platform operations.


• Advanced experience with CI/CD engineering and GitHub Actions.


• Deep observability experience with Prometheus/Grafana/AlertManager and logging stacks.


• Strong Python automation scripting skills for reliability engineering, platform tooling, and operational toil reduction.


• End-user proficiency with AI-assisted productivity and operations tools for incident analysis, troubleshooting acceleration, and documentation support (AI/ML model development is not required).


• Familiarity with Java, React, and Spring Boot based services for production troubleshooting and stability improvements (not a feature-development role).


• Strong hands-on experience with the mandated streaming stack, including enterprise operational depth in Confluent Kafka, Confluent Cloud, and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.


• Experience in governance controls: access management, role enforcement, and separation of duties.


• Proven high-severity incident leadership and post-incident reliability improvement execution.

Good-to-Have / Nice-to-Have

• Postgres performance and reliability operations.


• Telecom-scale high-availability systems experience.

Experience Level

Senior to Lead IC (typically 10 to 17 years)

Location / Work Mode

Onsite (Hyderabad / Bangalore or designated AT&T location)

What We Offer

• Opportunity to define and scale platform reliability standards.


• High technical ownership and strong cross-functional influence.


• Enterprise-scale impact across observability, automation, and resilience engineering.

Weekly Hours

40

Time Type

Regular

Location

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bangalore / Intl Tech Park, Navigator Bldg, Whitefield Road: Whitefield Road:Intl Tech Park, Navigator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.