SENIOR ANALYST, PROGRAM MANAGEMENT

Walmart Global Tech India; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Incentive awards

Health benefits

Parental leave

Paid time off

Job summary

Walmart Global Tech India is seeking a Quality Analyst to drive quality governance, sampling strategies, and process improvements across catalog data operations. You will define standards, monitor quality metrics, and partner with Operations, Product, and Technology to enable scalable improvements.

The role emphasizes data-driven decision making, RCA/CAPA, and cross-functional collaboration to reduce defects and boost operational efficiency.

Qualifications

• Bachelor's degree in Business, Statistics, Engineering, IT, or related field.
• 3–6+ years in Quality/Operational Excellence, preferably within eCommerce content, retail catalog ops, or large-scale data ops.
• Quality Assurance & Governance, Statistical Quality & Sampling (Z-based), RCA/CAPA, Process Improvement (VSM/FMEA), Quality Analytics (DPMO, Sigma).

Responsibilities

• Experience in quality audits, quality metrics, scorecards, governance, and standardization across processes/workstreams.
• Hands-on experience in process improvement, waste reduction, RCA, CAPA, VSM, and FMEA.
• Ability to analyze defects, quality trends, escapes, DPMO, Sigma levels, and identify improvement opportunities using data.
• Working knowledge of statistical analysis, confidence intervals, margin of error, and sampling methodologies.
• Identify automation opportunities and deliver solutions that improve quality or reduce manual effort.
• Understand catalog/content quality including attributes, taxonomy, descriptions, images, compliance, data accuracy.
• Independently track multiple initiatives, identify risks, drive mitigation, deliver outcomes.
• Work with Operations, Business, Product, and Technology teams to align on quality initiatives.
• Convert data into insights, dashboards, and leadership updates.
• Proactively identify issues, develop solutions, and drive long-term improvements.

Skills

Quality Assurance

RCA/CAPA

Process Improvement

Data Analysis

Stakeholder Management

Problem Solving

Reporting

Statistical Analysis

Education

Bachelor's degree in Business/Statistics/Engineering/IT

Tools

Microsoft Excel

Microsoft Office

Job description

About Team

Content Acquisition Team is chartered with one of the initiatives to build an audit organization that validates vendor submissions (in terms of content and images) to meet Walmart's Standard Operating Procedures (SOPs) & Style Guides and work with vendors to retrieve additional information as needed. The team will also set standards for content acquisition and deliver high quality catalog across omni channel platform to provide better user & customer experience across thousands of Walmart stores and ecommerce businesses

About Team

Content Acquisition Team is chartered with one of the initiatives to build an audit organization that validates vendor submissions (in terms of content and images) to meet Walmart's Standard Operating Procedures (SOPs) & Style Guides and work with vendors to retrieve additional information as needed. The team will also set standards for content acquisition and deliver high quality catalog across omni channel platform to provide better user & customer experience across thousands of Walmart stores and ecommerce businesses

eCommerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of the Content Acquisition Team, you would be working on improving Catalog data quality. It would involve driving quality and operational excellence across the domain of Catalog management, content operations, and data quality at scale. As the Quality Analyst for the Content Acquisition Team, you would be responsible for defining and executing quality governance frameworks, statistical sampling strategies, and process improvement roadmaps to drive measurable improvements in catalog quality, defect reduction, and operational efficiency.

What you will do

• Experience in quality audits, quality metrics, scorecards, governance, and standardization across multiple processes/workstreams.
• Hands-on experience in process improvement, waste reduction, RCA, CAPA, VSM, and FMEA.
• Ability to analyze defects, quality trends, escapes, DPMO, Sigma levels, and identify improvement opportunities using data.
• Working knowledge of statistical analysis, confidence intervals, margin of error, and risk-based/Z-based sampling or even sampling methodologies.
• Ability to identify automation opportunities and deliver solutions that improve quality, productivity, or reduce manual effort.
• Understanding of product catalog/content quality including attributes, taxonomy, descriptions, images, compliance, and data accuracy.
• Ability to independently track multiple initiatives, identify risks/dependencies, drive mitigation, and deliver measurable outcomes.
• Strong ability to work with Operations, Business, Product, and Technology teams and drive alignment on quality initiatives.
• Ability to convert data into clear insights, recommendations, dashboards, and leadership-level updates.
• Proactively identifies issues, develops solutions, follows through to closure, and drives improvements beyond immediate responsibilities.

What You Will Bring

• Bachelor's degree in Business, Statistics, Engineering, Information Technology, or a related field.
• Appropriate experience in Quality, Operational Excellence, or Process Improvement. 3-6+ years' experience in Quality / Operational Excellence roles, preferably within eCommerce content, retail catalog operations, or large-scale data operations.
• Quality Assurance & Governance, Statistical Quality & Sampling (Z-based sampling, confidence intervals, margin of error), Root Cause Analysis (RCA/CAPA), Process Improvement (VSM/FMEA), Quality Analytics (DPMO, Sigma levels), Data Analysis, Stakeholder Management, Problem Solving, Communication & Reporting

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity experts' and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart's culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

• Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, pto, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." by fostering a workplace culture where everyone is-and feels included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal opportunity employer

Walmart, inc., is an equal opportunities employer - by choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions - while being inclusive of all people

Minimum Qualifications

Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelor's degree in Business or related field OR 2 years' experience in project management or related field. 1 year's experience using Microsoft Office tools (for example, Word, Excel, and PowerPoint).

Preferred Qualifications

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location

Block- 1, Prestige Tech Pacific Park, Sy No. 38/1, Outer Ring Rd Kadubeesanahalli , India