Senior Analyst- Payroll Operations

JLL; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

JLL in Gurugram is seeking an HR payroll professional to manage end-to-end payroll processing for India and cluster entities. You will handle monthly payroll runs, off-cycle payments, and arrears calculations, ensuring accuracy and adherence to SLAs.

The role involves managing payroll inputs (new joiners, separations, revisions, variable pay, attendance adjustments), validating outputs, and coordinating with finance and vendors.

Qualifications

• Bachelor’s degree in human resources, business administration, or related field.
• 2–4 years of HR experience, preferably in Payroll Operations or Shared Services.
• Basic working knowledge of Indian statutory deductions and filings: PF, ESI, PT, LWF, TDS, and Gratuity Act.
• Exposure to HRIS platforms (Workday or equivalent).

Responsibilities

• End-to-end payroll processing for India and cluster entities.
• Manage payroll inputs including new joiners, separations, salary revisions, variable pay, and attendance adjustments.
• Validate payroll output files and reports for accuracy and SLA adherence.
• Support payroll calendar creation for India and cluster countries and communicate cut-off dates.
• Oversee payroll variance analysis and document root causes for deviations.
• Coordinate with finance for payroll postings and liaise with HRIS/HRMS teams to ensure data integrity.
• Act as the point of contact for payroll vendor issues and ensure timely resolution.
• Support payroll system upgrades and UAT activities with SMEs.

Skills

Attention to detail

Communication skills

MS Office proficiency

HRIS familiarity

Education

Bachelor’s degree in human resources/Business Administration or related field

Tools

Workday or equivalent HRIS

Job description

• End-to-end payroll processing for India & cluster entities, including monthly payroll runs, off-cycle payments, and arrears calculations.
• Manage payroll inputs as new joiner additions, separations, salary revisions, variable pay, and attendance-linked adjustments etc., within payroll cut-off timelines.
• Validate payroll output files, reconciliation reports, and net pay registers before disbursement; support in ensuring 100% accuracy and SLA adherence.
• Support creation of payroll calendar for India and cluster countries; publish and communicate monthly cut-off dates, lock timelines.
• Oversee payroll variance analysis month-on-month; investigate and document root causes for headcount, cost, or gross-to-net deviations beyond threshold limits before sign-off.
• Coordinate with finance for payroll JV postings and with the payroll vendor for bank file submissions; liaise with HRIS/HRMS teams to ensure data integrity.
• Act as the point of contact for issue cases from payroll vendors (e.g. greytHR) on processing errors, system outages, or SLA breaches; track and coordinate with SMEs to close issues within defined resolution timelines.
• Support payroll system upgrades, configuration changes, and UAT activities in alignment to SMEs.

Key Responsibilities

Payroll cycle management

• End-to-end payroll processing for India & cluster entities, including monthly payroll runs, off-cycle payments, and arrears calculations.
• Manage payroll inputs as new joiner additions, separations, salary revisions, variable pay, and attendance-linked adjustments etc., within payroll cut-off timelines.
• Validate payroll output files, reconciliation reports, and net pay registers before disbursement; support in ensuring 100% accuracy and SLA adherence.
• Support creation of payroll calendar for India and cluster countries; publish and communicate monthly cut-off dates, lock timelines.
• Oversee payroll variance analysis month-on-month; investigate and document root causes for headcount, cost, or gross-to-net deviations beyond threshold limits before sign-off.

Finance, vendor & system coordination

• Coordinate with finance for payroll JV postings and with the payroll vendor for bank file submissions; liaise with HRIS/HRMS teams to ensure data integrity.
• Act as the point of contact for issue cases from payroll vendors (e.g. greytHR) on processing errors, system outages, or SLA breaches; track and coordinate with SMEs to close issues within defined resolution timelines.
• Support payroll system upgrades, configuration changes, and UAT activities in alignment to SMEs.

Compliance & Documentation

• Support adherence to Indian statutory requirements such as internal compliance standards.
• Maintain accurate documentation for audits, reporting, and governance reviews.
• Flag potential risks or inconsistencies to SMEs/ Specialist/Leads
• Maintain confidentiality and data security protocols when handling sensitive HR information.

Process Adherence & Continuous Improvement

• Follow defined Payroll processes, SOPs, and controls to ensure operational consistency.
• Identify opportunities for process improvements and raise recommendations to SMEs/ Specialist/Leads
• Support implementation of process or system updates.
• Update and maintain Payroll content, FAQs, and knowledge articles in the HR Portal or equivalent platform.
• Flag content gaps or outdated information to SMEs/ Specialist/Leads

Stakeholder Interaction & Service Orientation

• Respond to employee and manager inquiries in a professional, timely, and customer‑centric manner.
• Collaborate effectively with HR Shared Services teams, HRBPs, Payroll Vendors and COEs to resolve issues.
• Escalate complex or sensitive matters appropriately.

Required Experience & Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Typically, 2–4 years of HR experience, preferably in Payroll Operations, Shared Services, or Payroll support roles.
• Basic working knowledge of Indian statutory deductions and filings: PF (EPF/EPS), ESI, PT (state-wise), LWF, TDS, and Gratuity Act.
• Exposure to HRIS platforms (Workday or equivalent preferred).

Skills & Competencies

• Good understanding of India payroll processes and employee lifecycle activities.
• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to handle sensitive information with discretion.
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).